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- Tasks: Welcome guests, manage check-ins, and handle inquiries in a vibrant hotel environment.
- Company: Join Dalata Hotel Group, a leader in hospitality with hotels across Europe.
- Benefits: Enjoy free meals, discounts on stays, and unique development opportunities.
- Why this job: Be part of a supportive team that values growth and offers exciting career paths.
- Qualifications: Excellent customer service skills and a positive attitude are essential; hotel experience is a plus.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes
- SAYE (Save As You Earn Scheme)
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy- support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
- Greet and welcome guests as they arrive at the hotel.
- Register guests and process their payments.
- Respond to any inquiries guests may have about in-house facilities and local tourist information.
- Ensure the security of room keys.
- Update all guest information in the computer system.
- Take and confirm reservations for guests
What You\’ll Need:
- Excellent customer service skills.
- Ability to work independently and take initiative.
- Outstanding communication skills.
- Capability to remain calm and perform well under pressure.
- Experience in 3/ 4-star hotel is desired but not essential
About Us
Dalata Hotel Group – we bringtheheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone\’s needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
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Receptionist (Full Time) employer: Dalata Hotel Group PLC
Contact Detail:
Dalata Hotel Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Full Time)
✨Tip Number 1
Familiarise yourself with the Dalata Hotel Group's values and mission. Understanding their commitment to hospitality and employee development will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in a hotel setting. Being able to demonstrate your ability to handle inquiries and provide excellent service will make you stand out as a candidate.
✨Tip Number 3
Prepare to discuss how you manage stress and remain calm under pressure. Since the role involves dealing with guests and potential challenges, sharing specific examples of how you've handled similar situations can impress the hiring team.
✨Tip Number 4
Network with current or former employees of Dalata Hotel Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Receptionist (Full Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the receptionist role. Emphasise your customer service skills, communication abilities, and any previous experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Dalata Hotel Group. Mention specific reasons why you want to work there and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your ability to handle inquiries, manage reservations, and maintain guest information. Use examples from past experiences to demonstrate your capability to perform well under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dalata Hotel Group PLC
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. This will demonstrate your ability to create a welcoming atmosphere.
✨Research the Company
Familiarise yourself with Dalata Hotel Group's values and mission. Understanding their commitment to internal development and employee support can help you align your answers with what they value in a candidate.
✨Practice Calmness Under Pressure
Receptionists often face busy periods. Think of scenarios where you had to remain calm and efficient under pressure. Sharing these experiences will show your potential employer that you can handle the demands of the role.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the Dalata Academy programmes or opportunities for career advancement to highlight your eagerness to grow within the organisation.
