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- Tasks: Join our team as a Customer Service Representative, assisting customers and managing orders daily.
- Company: Dal-Tile is a leading company in the tile industry, dedicated to creativity and growth.
- Benefits: Enjoy competitive salaries, 401k match, employee discounts, and tuition reimbursement.
- Why this job: Be part of a supportive culture that values your contributions and offers career advancement.
- Qualifications: High School Diploma required; 3+ years in customer service preferred, with strong communication skills.
- Other info: We encourage military veterans and transitioning service members to apply.
The predicted salary is between 21600 - 36000 £ per year.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Primary Objective: To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Major Function and Scope:
- Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
- Responsible for keying in orders, processing faxes, and preparing reports.
- Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
- High School Diploma or GED equivalency required.
- 3+ years of call center or customer service experience. Focus on customer account management is preferred.
- Prior textile industry knowledge is preferred.
Competencies:
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
- Good voice quality that is conversational and professional.
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills required.
- Ability to demonstrate strong interpersonal relationship-building skills.
- Must have a moderate level of computer skills in Word and Excel.
- Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
- Ability to work in a fast-paced environment.
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran, committed to an inclusive workplace and a proud Drugs Don't Work participant.
Customer Service Representative II - (FT) employer: Dal-Tile Corp.
Contact Detail:
Dal-Tile Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative II - (FT)
✨Tip Number 1
Familiarise yourself with Dal-Tile's products and services. Understanding the specifics of their offerings will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the company during any interactions.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle various customer scenarios can prepare you for the types of inquiries you might face, showcasing your readiness for the role.
✨Tip Number 3
Highlight your experience in fast-paced environments. Since the job requires multitasking and managing priorities, be ready to share examples from your past roles that illustrate your ability to thrive under pressure.
✨Tip Number 4
Network with current or former employees of Dal-Tile if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Customer Service Representative II - (FT)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of customer service or call centre experience. Provide specific examples of how you've managed customer accounts, handled inquiries, and resolved issues effectively.
Showcase Communication Skills: Since excellent oral and written communication skills are crucial for this role, ensure your application is well-written and free of errors. Use clear and professional language to demonstrate your ability to communicate effectively.
Demonstrate Problem-Solving Abilities: Include examples in your application that showcase your strong organisational and problem-solving skills. Describe situations where you successfully managed multiple tasks or resolved customer issues in a fast-paced environment.
How to prepare for a job interview at Dal-Tile Corp.
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in a call centre environment. Be prepared to share specific examples of how you've effectively managed customer inquiries and resolved issues.
✨Demonstrate Strong Communication Abilities
Since excellent oral and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate effectively with different stakeholders.
✨Familiarise Yourself with the Company and Industry
Research Dal-Tile and the textile industry to understand their products and services. This knowledge will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of scenarios where you've successfully solved problems in the past and be ready to discuss your thought process and the outcome.
