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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join Dakota Hotel, a stylish and growing lifestyle brand in hospitality.
- Benefits: Enjoy discounts, mental health support, flexible hours, and professional development opportunities.
- Why this job: Be part of a positive culture and make a real impact on guest experiences.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for service.
- Other info: Opportunities for growth with award-winning training and a supportive team.
The predicted salary is between 27000 - 27000 £ per year.
Dakota Hotel based in Dakota Newcastle are seeking a genuine people person with strong administration skills for the role of Receptionist.
CONTRACT AND PAY RATE
The gross annual salary is £27,000. The role carries a permanent contract of a minimum of 37.5 hours per week, usually shifts will be either early or late shifts between the hours of 7am until 11pm, working any 5 days out of 7 including working weekends.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
BENEFITS
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- Special discounts on stays and dining at any Dakota.
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our in-house Mental Health Champions.
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options.
- Meals on duty and uniforming.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle | Manchester Airport (coming soon) Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel boasts 118 bedrooms including stunning 33 suites. Dakota Newcastle hosts our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
APPLICANT REQUIREMENTS
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable however full training will be provided.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up to date CV. For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
Receptionist in Newcastle upon Tyne employer: Dakota Newcastle
Contact Detail:
Dakota Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know Dakota! Research the hotel, its values, and what makes it unique. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of Dakota. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and requests.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Dakota.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for your #DreamRolesAtDakota!
We think you need these skills to ace Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the genuine people person in you, so don’t be afraid to share a bit about yourself and why you’re excited about joining Dakota.
Tailor Your CV: Make sure your CV is tailored to the role of Receptionist. Highlight your relevant experience in hospitality and administration, and don’t forget to mention any specific skills that match what we’re looking for!
Research Dakota: Before you hit send, do a bit of research on Dakota Hotels. Show us that you understand our brand and values in your application. This will demonstrate your genuine desire to be part of our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Dakota Newcastle
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotel thoroughly. Understand their values, service principles, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Show Off Your People Skills
As a receptionist, being a people person is key. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your ability to connect with guests will demonstrate that you're the right fit for their team.
✨Be Ready for Practical Questions
Expect questions that assess your administrative skills and ability to multitask. Think about scenarios where you've had to prioritise tasks or handle difficult situations. Practising these responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re aiming to be the face of Dakota Hotel!
