At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join Dakota Hotels, a stylish and growing lifestyle brand.
- Benefits: Enjoy discounts, bonuses, meals on duty, and mental health support.
- Other info: Opportunities for training and internal promotions in a supportive environment.
- Why this job: Be part of a positive culture and develop your career in hospitality.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for service.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
APPLICANT REQUIREMENTS
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- FINANCIAL: Special discounts on stays and dining at any Dakota, bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor, additional holiday day on the first anniversary of your employment, meals on duty and uniforming.
- WELLBEING: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers, support from our inhouse Mental Health Champions, family-friendly flexible working options, participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- CAREER DEVELOPMENT: Accredited, certified compliance training given on employment, access to a suite of external, certified resources via our Learning Management System, supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan, opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasseries and upscale cocktail bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLY: Please send us your up to date CV.
Hotel Receptionist in Newcastle upon Tyne employer: Dakota Newcastle
Dakota Hotels is an exceptional employer, renowned for its positive work culture and commitment to employee development. With a focus on genuine guest service, employees enjoy benefits such as special discounts, mental health support, and opportunities for career advancement through accredited training programmes. Located in vibrant city centres, Dakota fosters a supportive environment where team members can thrive and grow, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you’ll be the face of Dakota. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your admin skills! Brush up on your computer literacy and be prepared to discuss your experience with property management systems. We want to see how you can keep things running smoothly at the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re serious about joining Dakota and ready to embrace our culture of positivity.
We think you need these skills to ace Hotel Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your genuine passion for hospitality and your people skills. A warm, friendly tone can go a long way in making your application stand out.
Tailor Your CV:Don’t just send a generic CV! Highlight your relevant experience in hospitality, especially in 4* and 5* hotels. Mention specific skills that align with our requirements, like administration and communication skills.
Do Your Research:Take some time to learn about Dakota Hotels and our culture. Mentioning what you admire about us in your application shows you’re genuinely interested and have done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace our Front Office systems!
How to prepare for a job interview at Dakota Newcastle
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotels thoroughly. Understand their values, service principles, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Show Off Your People Skills
As a Hotel Receptionist, being a people person is key. Prepare examples from your past experiences where you provided exceptional guest service or resolved conflicts. Highlight your communication skills and how you can create a welcoming atmosphere for guests.
✨Demonstrate Your Admin Skills
Since strong administration skills are crucial for this role, be ready to discuss your experience with front office systems and any relevant software. You might even want to brush up on common property management systems to show you're proactive and tech-savvy.
✨Be Flexible and Positive
Dakota values a positive attitude and flexibility. During the interview, express your willingness to work varied shifts and your enthusiasm for contributing to a positive team culture. Share instances where you've adapted to changing situations or gone the extra mile for guests.
