At a Glance
- Tasks: Maximise guest satisfaction by managing reservations and providing exceptional service.
- Company: Join Dakota Hotel, a stylish and growing lifestyle brand in Manchester.
- Benefits: Enjoy discounts, mental health support, flexible hours, and professional development opportunities.
- Other info: Award-winning training and career growth opportunities await you!
- Why this job: Be part of a positive culture and make a real impact on guest experiences.
- Qualifications: Two years in hotel reservations or guest relations, with strong admin skills.
The predicted salary is between 27000 - 28000 £ per year.
Dakota Hotel based in Manchester City Centre is seeking a strong administrator for the role of Reservationist within our Central Reservations team.
CONTRACT AND PAY RATE
The gross annual salary is £27,000.00 plus an incentive-based bonus of up to £1,000. The role carries a permanent contract of 40 hours per week, shifts will be varied but starting from 08:00am, up until 18:30pm, working any 5 days out of 7 including working weekends.
PRIMARY ROLE RESPONSIBILITIES
- Reporting into our Central Reservations Manager, work with the objective of maximising occupancy and bedroom rate.
- Deliver fantastic guest service as a telephone and email-based reservationist, securing bedroom and table bookings for guests who contact to enquire.
- Be knowledgeable about our current special packages and upsell to increase revenue.
- Coordinate guest stays, tailoring their experience based on their needs by offering a range of additional services and packages, noting guest requests and building profile preferences.
- Work closely with Guest Relations and the Reception Team to give recognition to our repeat guests, groups and Lifestyle App members.
- To be confident in computer use and develop a comprehensive knowledge of our bedroom and restaurant booking systems.
- Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- Offer additional services out with simply the bedroom booking to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions etc.
BENEFITS
- Special discounts on stays and dining at any Dakota.
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our inhouse Mental Health Champions.
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options.
- Meals on duty and uniforming.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.
APPLICANT REQUIREMENTS
- A minimum of two years experience working in a hotel environment in Reservations, Reception or Guest Relations.
- Be fully computer literate and a fast learner of systems.
- Previous experience of using a property management system (PMS) is required, and experience of our current PMS, ResLynx, is favoured.
- Be able to be based at either Ducie House, 37 Ducie St, Manchester M1 2JW, or Dakota Manchester Airport location, 7 Enterprise Way, Manchester Airport, Manchester, M90 4AD, with flexibility to work between sites as required.
- Strong administration skills with the ability to work at pace and prioritise.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up to date CV. For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
Hotel Reservationist in Manchester employer: Dakota Manchester
Dakota Hotel in Manchester City Centre is an exceptional employer, offering a vibrant work culture that prioritises positivity and employee development. With competitive benefits including discounts on stays and dining, mental health support, and opportunities for continuous professional growth, Dakota fosters a supportive environment where employees can thrive and advance their careers. Join a team recognised as one of the best in hospitality, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservationist in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dakota Manchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dakota Manchester
Don't be shy about reaching out to Dakota Manchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Reservationist in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dakota Manchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dakota Manchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
