At a Glance
- Tasks: Lead the hotel operations, ensuring a smooth experience for guests and team members.
- Company: Join a vibrant hotel known for its positive culture and development opportunities.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in restaurants and hotels, with strong leadership and service skills.
The predicted salary is between 25000 - 30000 £ per year.
- CONTRACT
- PRIMARY ROLE RESPONSIBILITIES
- Carry out Duty Manager shifts, owning the day-to-day running of the hotel and keeping things moving smoothly for both guests and the team.
- Be the primary point of contact for team members and guests when appointed the role of Duty Manager.
Coordinate the entire operation and strive to add value to the guest experience in any way possible.
- Be present across all areas, stepping in where needed to keep service on track.
Be proactive in remaining fully trained to support across all operational departments to be able to alleviate operational challenges including those arisen from team shortages and managing last minute pick up.
Maintain the ability to be a certified First Aider at Work.
- Complete daily health and safety walkarounds and keep back-of-house spaces in check ensuring they are clean, safe, and aligned with brand and legal standards.
- Be the lead fire warden for the hotel in the event of an emergency evacuation in accordance with the current procedure.
During an evacuation allocate fire task cards to fellow fire wardens to assist with the evacuation of the hotel.
- Undertake one week night shifts, as the allocated Duty Manager, overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures
- Be ultimately in control of the security and safety of guests and employees within thbuilding.
- APPLICANT REQUIREMENTS
The successful applicant will have/be
- A minimum of three years experience working in a restaurant environment and one years experience at supervisor level or above [required].
- Demonstrable ability to host and run a restaurant service [required].
- A minimum of 2 years experience working in a hotel environment [required].
- Experience being a hotel Duty Manager [preferable].
- Experience working in 4* and 5* hotels [preferable].
- Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License.
- Motivational leadership skills and a genuine desire to deliver training and coaching.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Ability to work at pace through service times and be proactive for the duration of your shift.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- FINANCIAL
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
- WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family-friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
- CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
APPLY
Please send us your up to date CV.
Hotel Duty Manager in Manchester employer: Dakota Manchester
Dakota Manchester is an excellent employer, offering a supportive work culture that values teamwork and attention to detail. With flexible shifts and competitive pay, employees have ample opportunities for growth and development within the hospitality industry, all while working in a vibrant location at Manchester Airport. The company prioritises employee well-being with a range of benefits, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dakota Manchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dakota Manchester
Don't be shy about reaching out to Dakota Manchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Duty Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dakota Manchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dakota Manchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
