At a Glance
- Tasks: Welcome guests, manage valet parking, and ensure a seamless experience at Dakota.
- Company: Join Dakota, a vibrant hotel known for its positive culture and exceptional service.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible shifts and a supportive environment for personal growth.
- Why this job: Be part of a team that values positivity and offers real career development opportunities.
- Qualifications: Experience in hospitality, a full UK driver's license, and a proactive attitude.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a hospitable individual with a full UK drivers license for the role of Concierge with valet parking and driving duties.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
- Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
- Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
- Manage the welcome and seating of any groups of guests before entering the building.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.
APPLICANT REQUIREMENTS
- Working experience as a Concierge, Doorperson or Security is highly desirable.
- Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
- Have held a full UK drivers license for at least 5 years for car insurance purposes.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- FINANCIAL
- Special discounts on stays and dining at any Dakota.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Additional holiday day on the first anniversary of your employment.
- Meals on duty and uniforming.
- WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our inhouse Mental Health Champions.
- Family-friendly flexible working options.
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues.
- CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Hotel Concierge Supervisor in Manchester employer: Dakota Manchester
Dakota Manchester is an excellent employer, offering a supportive work culture that values teamwork and attention to detail. With flexible shifts and competitive pay, employees have ample opportunities for growth and development within the hospitality industry, all while working in a vibrant location at Manchester Airport. The company prioritises employee well-being with a range of benefits, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Concierge Supervisor in Manchester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the team. This way, when you chat with guests, you can offer personalised recommendations that show you genuinely care about their experience.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a guest's request, being articulate and approachable is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums to connect with other professionals in the industry. You never know who might have a lead on a job or valuable advice to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Dakota. Don’t forget to highlight your relevant experience and enthusiasm!
We think you need these skills to ace Hotel Concierge Supervisor in Manchester
Some tips for your application 🫡
Show Your Hospitality Skills:Make sure to highlight your experience in providing excellent guest service. We want to see how you've gone above and beyond to make guests feel welcome and valued.
Tailor Your Application:Take a moment to research Dakota and our values. We love seeing applicants who align with our culture of positivity and have a genuine desire to be part of our team.
Be Detail-Oriented:Attention to detail is key in this role. When writing your application, ensure it's free from typos and clearly structured. This shows us you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Dakota Manchester
✨Know the Brand Inside Out
Before your interview, make sure you’ve done your homework on Dakota. Familiarise yourself with their values, service principles, and any recent news or updates about the hotel. This shows genuine interest and helps you align your answers with what they stand for.
✨Showcase Your Hospitality Skills
Prepare to discuss specific examples from your past experiences that highlight your ability to provide excellent guest service. Think of situations where you went above and beyond for a guest, as this will demonstrate your proactive approach and attention to detail.
✨Practice Valet Parking Scenarios
Since valet parking is a key part of the role, be ready to talk about your driving experience and how you handle parking in busy environments. You might even want to practice some common scenarios or challenges you could face while parking guests' cars.
✨Emphasise Teamwork and Communication
The role requires close collaboration with other departments, especially Reception. Be prepared to share examples of how you’ve effectively communicated and worked with others in previous roles. Highlighting your teamwork skills will show you’re a great fit for their culture.
