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For Companies At a Glance
- Tasks: Lead the guest experience in our vibrant Bar & Grill, ensuring exceptional service and smooth operations.
- Company: Join Dakota Hotels, a stylish and growing lifestyle brand known for its positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Why this job: Be part of a dynamic team that values your passion for hospitality and personal growth.
- Qualifications: Experience in hosting or reception, with strong communication and organisational skills.
- Other info: Opportunities for career development and internal promotions in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised individual with a passion for hospitality for the role of Head Bar & Restaurant Host.
PRIMARY ROLE RESPONSIBILITIES
- Lead the guest-arrival experience within our Bar & Grill.
- Work closely with the Restaurant Manager to ensure exceptional service standards and smooth daily operations.
- Ensure a warm, professional welcome for every guest.
- Work with our Restaurant Management System to ensure a seamless running of the books and cover maximisation.
- Have a running knowledge of all upcoming reservations and handle guest enquiries, including walk-ins, special requests, dietary notes, and accessibility needs.
- Maintain host stand and cloakroom, including menu printing/up-keep and ad-hoc tasks for the Bar & Grill.
- Provide a Dakota welcome and farewell to all guests.
- Liaise with reservations to understand guest requirements and special requests.
- Maintain a comprehensive level of knowledge of our food and drinks menu to offer personal recommendations.
- Consistently deliver service that shows your outgoing personality.
- Contribute to pre-service team briefings on upcoming covers, reservation notes, events, and VIPs.
- Drive up-sales through service and sincere guest recognition.
- Liaise with the Food & Beverage Reservations team to ensure all dining experiences and special occasions are communicated and delivered seamlessly.
- Handle all pre-arrival checks to ensure guest notes, allergies, celebrations, and requests are properly logged and actioned.
- Support the handling of F&B reservation enquiries for parties of up to 20 guests.
APPLICANT REQUIREMENTS
- A personal passion for food and enthusiasm for engaging with people.
- An enthusiastic individual who promotes a culture of positivity.
- Flexible with shift patterns and available around the needs of our business.
- Able to work at pace with meticulous attention to detail.
- Confident using reservation and booking systems, with strong general computer skills.
- Experience in a hosting or receptionist role is required.
- Task-oriented with great pride for the work they do and attention to detail.
- Excellent verbal and written communication, organisation, and multi-tasking skills.
- Must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- Special discounts on stays and dining at any Dakota.
- Bonuses for recommending a friend to join our team.
- Additional holiday day on the first anniversary of your employment.
- Meals on duty and uniforming.
WELLBEING
- Access to our Employee Assistance Program, including free private mental health support and counselling sessions.
- Support from our in-house Mental Health Champions.
- Family-friendly flexible working options.
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning.
CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives.
- Opportunities for both internal and external training courses, including potential for in-house Apprenticeships.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills, and upscale cocktail Bars. We have expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle. Dakota is synonymous with delivering attentive and genuine guest service.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes fostering continuous development. Over 75% of our leaders have been promoted internally.
APPLY
Please send us your up-to-date CV.
Head Bar & Restaurant Host in Manchester employer: Dakota Manchester
Contact Detail:
Dakota Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Bar & Restaurant Host in Manchester
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. This will not only help you stand out in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your hosting skills! Role-play common scenarios you might face as a Head Host, like handling guest enquiries or managing reservations. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dakota family. Don’t miss out on this opportunity!
We think you need these skills to ace Head Bar & Restaurant Host in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for engaging with guests and creating memorable experiences.
Tailor Your CV to the Role: Make sure your CV reflects the skills and experiences that match the Head Bar & Restaurant Host position. Highlight any relevant roles where you've managed guest enquiries or worked in a fast-paced environment.
Research Dakota Hotels: Before you hit send, do a bit of homework on us! Understanding our brand and values will not only help you tailor your application but also show us that you're genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re keen to join the Dakota family!
How to prepare for a job interview at Dakota Manchester
✨Know the Menu Inside Out
Make sure you have a solid understanding of the food and drinks menu. This will not only help you answer questions confidently but also allow you to make personal recommendations to guests, showcasing your passion for hospitality.
✨Master the Reservation System
Familiarise yourself with the Restaurant Management System before the interview. Being able to discuss how you would handle bookings, special requests, and guest enquiries will demonstrate your organisational skills and readiness for the role.
✨Showcase Your Personality
During the interview, let your outgoing personality shine through. The role requires someone who can engage with guests warmly, so be prepared to share examples of how you've created memorable experiences for customers in the past.
✨Research Dakota's Culture
Take some time to learn about Dakota Hotels and their commitment to exceptional service. Mentioning specific values or initiatives during your interview will show that you're genuinely interested in being part of their team and align with their culture of positivity.