At a Glance
- Tasks: Welcome guests, manage luggage, and ensure a seamless experience at Dakota Manchester Airport.
- Company: Join the vibrant team at Dakota, known for its exceptional guest service.
- Benefits: Earn £12.71 per hour plus tips, with discounts and bonuses available.
- Other info: Great career development opportunities and access to mental health support.
- Why this job: Be part of a positive culture while making guests feel special every day.
- Qualifications: Enthusiastic, detail-oriented, and flexible individuals are encouraged to apply.
The predicted salary is between 25000 - 27000 € per year.
Contract & PayEarnings are £12.71 per hour plus tips. Full‑time and part‑time positions available. Full‑time: Permanent contract, 37.5 hours per week; shifts 13:00‑20:00 any 5 days of the week. Part‑time: Permanent contract, 14 hours per week; shifts 13:00‑20:00 or 08:00‑16:00 any 2 days of the week.
Primary Role Responsibilities
- Welcoming all guests who arrive, providing bag portering and working closely with Reception to provide a seamless experience.
- Ensure the lobby, entrance, and forecourt areas remain clean, tidy, and guest‑ready at all times.
- Provide consistently excellent guest service in accordance with our service principles and values, ensuring all guests receive special attention and recognition.
- Coordinate luggage storage, tagging and retrieval accurately and with care.
- Work closely with all departments, especially Reception, to ensure excellent communication and proactively assist other departments as required.
- Manage the welcome and seating of any groups of guests before entering the building.
- Offer additional services to make the guest experience more seamless, e.g. making restaurant reservations, assisting with directions, providing local recommendations.
Applicant Requirements
- Hands‑on approach to all aspects of the role, being proactive in carrying guests’ luggage and providing general assistance.
- An enthusiastic individual who promotes a culture of positivity.
- Task‑oriented with pride in the work and attention to detail.
- Flexible with shift patterns and available around the needs of the business.
- Successful candidates must have researched our brand and a genuine desire to be part of our team.
How to Get Here
Dakota Manchester Airport is at 7 Enterprise Way, Manchester, M90 4AD. Train: About a 10‑minute walk from Manchester Airport station, with frequent direct services from Manchester Piccadilly and across the North West. Tram: Metrolink Blue Line runs from Victoria via Central Manchester to the airport main station (approximately 10 minute walk away). Bus: Bee Network routes (43, 103, 130, 199, 248, 288, 313, 368) serve the airport; some stop a few minutes from the hotel, others at the main station (approximately 10 minutes walk away). Car: No on‑site team parking; public transport is recommended. Cycling: Good local routes; secure bike storage available at the team entrance.
What We Offer
- Financial: Special discounts on stays and dining at any Dakota; bonuses for referring a friend and when mentioned on Trip Advisor; an additional holiday day on the first anniversary; meals on duty and uniforming.
- Wellbeing: Access to our Employee Assistance Program including free private mental health support and counselling, video GP consultations, private prescription services, and daily rewards for shopping vouchers; support from in‑house Mental Health Champions; family‑friendly flexible working options; participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- Career development: Accredited compliance training on employment; access to external certified resources via our Learning Management System; supportive continuous professional development culture with annual appraisal or PDP; opportunities for internal and external training courses and potential in‑house apprenticeships.
Apply
Please send us your up‑to‑date CV.
Hotel Luggage Porter - Dakota Manchester Airport employer: Dakota Manchester Airport
Dakota Manchester Airport is an exceptional employer that prioritises employee wellbeing and career development, offering competitive pay and a range of benefits including discounts on stays and dining, mental health support, and flexible working options. With a positive work culture that values teamwork and attention to detail, employees are encouraged to grow through continuous professional development and training opportunities, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Luggage Porter - Dakota Manchester Airport
✨Tip Number 1
Get to know Dakota! Research the brand and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your guest service skills! Think about how you would welcome guests and handle their luggage. We want to see your enthusiasm and hands-on approach in action during the interview.
✨Tip Number 3
Be flexible with your availability. Show us you can adapt to different shift patterns. We appreciate candidates who are ready to jump in whenever needed, especially during busy times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Dakota family.
We think you need these skills to ace Hotel Luggage Porter - Dakota Manchester Airport
Some tips for your application 🫡
Craft a Personalised CV:Make sure your CV reflects your personality and aligns with the role of a Hotel Luggage Porter. Highlight any previous experience in hospitality or customer service, and don’t forget to mention your hands-on approach and enthusiasm!
Show Off Your Research:We love it when candidates show they’ve done their homework! Mention what you admire about Dakota and how our values resonate with you. This shows us you’re genuinely interested in being part of our team.
Keep It Neat and Tidy:Just like we keep our lobby guest-ready, make sure your application is clean and well-organised. Use clear headings, bullet points, and a professional format to make it easy for us to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace our digital world!
How to prepare for a job interview at Dakota Manchester Airport
✨Know the Brand
Before your interview, make sure you’ve done your homework on Dakota. Understand their values and service principles. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Show Your Enthusiasm
As a Hotel Luggage Porter, a positive attitude is key. During the interview, express your enthusiasm for providing excellent guest service. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
✨Demonstrate Proactivity
Highlight your hands-on approach and willingness to assist wherever needed. Be ready to discuss situations where you took the initiative, whether it was helping a guest with their luggage or coordinating with other departments to ensure smooth operations.
✨Flexibility is Key
Since the role requires flexibility with shifts, be prepared to discuss your availability. Show that you’re adaptable and willing to work around the needs of the business. This will reassure them that you’re a reliable candidate who can fit into their team seamlessly.
