At a Glance
- Tasks: Lead a dynamic concierge team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Dakota Hotels, a stylish and growing lifestyle brand known for its positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
- Why this job: Be part of a winning team that values development and promotes from within.
- Qualifications: Experience in hospitality, a full UK driver's license, and a passion for service excellence.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a hospitable individual with a full UK drivers license for the role of Concierge Supervisor with hotel guest & reservations management, valet parking and driving duties.
- PRIMARY ROLE RESPONSIBILITIES
- Support the leadership and day-to-day operation of the Dakota Manchester Airport Concierge Department, providing clear direction, coaching, and motivation to the concierge team.
- Carry out valet parking & chauffeur service duties, driving and parking guest cars as well as the hotel cars.
- Take responsibility of our luxury transfer reservations to the private airport terminals, ensuring the highest attention to detail.
- Oversee the smooth flow of guest arrivals and departures, ensuring exceptional lobby presence, attentiveness and a warm Dakota welcome at all times.
- Collaborate closely with Reception, Housekeeping, Food & Beverage and other hotel departments to ensure seamless communication and an outstanding guest experience.
- Take ownership of guest and reservation management, ensuring requests, preferences and special arrangements are managed efficiently and accurately.
- Enhance the guest journey by arranging additional services such as restaurant reservations, transportation, local recommendations, attraction bookings, and bespoke guest requests.
- Monitor departmental standards, appearance, and procedures to ensure service excellence, operational efficiency, and compliance with company policies.
- Assist with training, onboarding, and developing team members, helping to maintain a high-performing concierge team.
- APPLICANT REQUIREMENTS
The successful applicant will have/be
- Working experience as a Concierge, Doorperson or Front of House Supervisor is highly desirable.
- Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
- Have held a full UK drivers license for at least 5 years for car insurance purposes.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- FINANCIAL
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
- WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family-friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
- CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars.
Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral.
We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service.
We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row.
We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training.
As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by
The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLY
Please send us your up to date CV.
Hotel Concierge Supervisor in Manchester employer: Dakota Manchester Airport
Dakota Manchester Airport is an exceptional employer that fosters a positive work culture and prioritises employee well-being. With competitive pay, flexible working options, and a commitment to professional development, team members enjoy unique benefits such as discounts on stays and dining, mental health support, and opportunities for career advancement. Located conveniently near Manchester Airport, the role of Room Attendant offers a rewarding experience in a supportive environment where attention to detail and pride in one's work are highly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Concierge Supervisor in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dakota Manchester Airport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dakota Manchester Airport
Don't be shy about reaching out to Dakota Manchester Airport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Concierge Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dakota Manchester Airport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dakota Manchester Airport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
