At a Glance
- Tasks: Lead the guest experience at our Bar & Grill, ensuring exceptional service and smooth operations.
- Company: Join Dakota, a vibrant hospitality brand with a positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible hours, career development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your passion for food and people.
- Qualifications: Experience in hosting or reception roles, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
CONTRACT AND PAY RATE Earnings are up to £16.06 including average anticipated tronc. Permanent contract with typical hours of 25-30 hours per week, working any 5 days out of 7.
PRIMARY ROLE RESPONSIBILITIES
- Lead the guest-arrival experience within our Bar & Grill.
- Work closely with the Assistant Restaurant Manager to ensure exceptional service standards and smooth daily operations.
- Maintain a running knowledge of all upcoming reservations and handle guest enquiries, including walk-ins, special requests, dietary notes, and accessibility needs.
- Host stand and cloakroom maintenance including menu printing/up-keep and ad-hoc tasks for the Bar & Grill.
- Provide a Dakota welcome and farewell to all guests.
- Liaise with reservations to understand guest requirements and special requests.
- Maintain a comprehensive level of knowledge of our food and drinks menu to offer personal recommendations.
- Deliver service that showcases an outgoing personality.
- Contribute to pre-service team briefings on upcoming covers, reservation notes, events, and VIPs.
- Drive up-sales through service and sincere guest recognition.
- Liaise with the Food & Beverage Reservations team to ensure seamless communication and delivery of dining experiences.
- Handle all pre-arrival checks to ensure guest notes, allergies, celebrations, and requests are logged and actioned.
- Support handling of F&B reservation enquiries for parties of up to 20 guests.
APPLICANT REQUIREMENTS
- A personal passion for food and enthusiasm for engaging with people.
- An enthusiastic individual who promotes a culture of positivity.
- Flexible with shift patterns and available around the needs of the business.
- Able to work at pace with meticulous attention to detail.
- Confident using reservation and booking systems, with strong general computer skills.
- Experience in a hosting or receptionist role is required.
- Task-oriented with great pride for the work they do.
- Excellent verbal and written communication, organisation, and multi-tasking skills.
- Must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- FINANCIAL: Special discounts on stays and dining at any Dakota, bonuses for recommending a friend, additional holiday day on the first anniversary, meals on duty, and uniforming.
- WELLBEING: Access to Employee Assistance Program, support from Mental Health Champions, family-friendly flexible working options, participation in initiatives such as Macmillan Cancer Support Coffee Morning.
- CAREER DEVELOPMENT: Accredited compliance training, access to external resources via Learning Management System, supportive professional development culture, opportunities for internal and external training courses.
Full terms on our benefits can be found in our Handbook.
Head Host - Dakota Manchester Airport employer: Dakota Manchester Airport
At Dakota Manchester Airport, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee wellbeing and growth. As a Head Host, you will not only enjoy competitive earnings and unique benefits like discounts on stays and dining, but also have access to extensive training and development opportunities, ensuring your career flourishes in a positive environment. Join us to be part of a team that values your passion for hospitality and commitment to exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host - Dakota Manchester Airport
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. This will not only help you stand out in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Practice your hosting skills! Whether it’s role-playing with a friend or rehearsing in front of a mirror, make sure you can showcase your outgoing personality and ability to engage with guests effortlessly.
✨Tip Number 3
Be ready to talk about your experience! Think of specific examples where you’ve managed guest enquiries or handled special requests. This will demonstrate your capability and attention to detail, which are key for the Head Host role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using reservation systems, which is a big plus for us.
We think you need these skills to ace Head Host - Dakota Manchester Airport
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for food and engaging with people shine through in your application. We want to see that you genuinely care about creating a warm and welcoming atmosphere for our guests.
Research Dakota:Take some time to learn about our brand and what makes us unique. Mentioning specific aspects of Dakota in your application will show us that you're serious about joining our team and understand our culture.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application is polished and free of errors. We appreciate candidates who take pride in their work and can manage multiple tasks efficiently.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Head Host position at Dakota Manchester Airport.
How to prepare for a job interview at Dakota Manchester Airport
✨Know the Dakota Experience
Before your interview, dive deep into what makes Dakota special. Familiarise yourself with their menu, service style, and overall vibe. This will not only help you answer questions confidently but also show your genuine interest in being part of their team.
✨Show Off Your Hosting Skills
Since the role is all about leading the guest-arrival experience, think of examples from your past where you’ve gone above and beyond for guests. Be ready to share specific stories that highlight your ability to manage enquiries, handle special requests, and create a warm atmosphere.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you how you would handle a difficult guest or a busy shift. Practise these situations beforehand so you can demonstrate your problem-solving skills and your ability to stay calm under pressure.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their approach to guest service or how they support their staff's development. It shows you’re engaged and serious about contributing to their positive culture.
