At a Glance
- Tasks: Welcome guests, manage luggage, and ensure a seamless experience at Dakota Manchester Airport.
- Company: Join the vibrant team at Dakota, known for exceptional service and a positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible shifts and great career development opportunities await you!
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Enthusiastic, detail-oriented individuals with a hands-on approach are encouraged to apply.
The predicted salary is between 12 - 14 € per hour.
Contract shifts 13:00‑20:00 any 5 days of the week. Part‑time: Permanent contract, 14 hours per week; shifts 13:00‑20:00 or 08:00‑16:00 any 2 days of the week.
Primary Role Responsibilities
- Welcoming all guests who arrive, providing bag portering and working closely with Reception to provide a seamless experience.
- Ensure the lobby, entrance, and forecourt areas remain clean, tidy, and guest‑ready at all times.
- Provide consistently excellent guest service in accordance with our service principles and values, ensuring all guests receive special attention and recognition.
- Coordinate luggage storage, tagging and retrieval accurately and with care.
- Work closely with all departments, especially Reception, to ensure excellent communication and proactively assist other departments as required.
- Manage the welcome and seating of any groups of guests before entering the building.
- Offer additional services to make the guest experience more seamless, e.g. making restaurant reservations, assisting with directions, providing local recommendations.
Applicant Requirements
- Hands‑on approach to all aspects of the role, being proactive in carrying guests’ luggage and providing general assistance.
- An enthusiastic individual who promotes a culture of positivity.
- Task‑oriented with pride in the work and attention to detail.
- Flexible with shift patterns and available around the needs of the business.
- Successful candidates must have researched our brand and a genuine desire to be part of our team.
How to Get Here
Dakota Manchester Airport is at 7 Enterprise Way, Manchester, M90 4AD. Train: About a 10‑minute walk from Manchester Airport station, with frequent direct services from Manchester Piccadilly and across the North West. Tram: Metrolink Blue Line runs from Victoria via Central Manchester to the airport main station (approximately 10 minute walk away). Bus: Bee Network routes (43, 103, 130, 199, 248, 288, 313, 368) serve the airport; some stop a few minutes from the hotel, others at the main station (approximately 10 minutes walk away). Car: No on‑site team parking; public transport is recommended. Cycling: Good local routes; secure bike storage available at the team entrance.
What We Offer
- Financial: Special discounts on stays and dining at any Dakota; bonuses for referring a friend and when mentioned on Trip Advisor; an additional holiday day on the first anniversary; meals on duty and uniforming.
- Wellbeing: Access to our Employee Assistance Program including free private mental health support and counselling, video GP consultations, private prescription services, and daily rewards for shopping vouchers; support from in‑house Mental Health Champions; family‑friendly flexible working options; participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- Career development: Accredited compliance training on employment; access to external certified resources via our Learning Management System; supportive continuous professional development culture with annual appraisal or PDP; opportunities for internal and external training courses and potential in‑house apprenticeships.
Apply
Please send us your up‑to‑date CV.
Hotel Luggage Porter - Dakota Manchester Airport employer: Dakota Manchester Airport
Dakota Manchester Airport is an exceptional employer that prioritises employee wellbeing and career development, offering a supportive work culture where every team member is valued. With flexible working options, comprehensive training opportunities, and unique benefits such as discounts on stays and dining, employees can thrive both personally and professionally in a vibrant environment close to Manchester Airport. Join us to be part of a dedicated team that delivers outstanding guest experiences while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Luggage Porter - Dakota Manchester Airport
✨Tip Number 1
Get to know Dakota! Research our brand and values before your interview. This shows you’re genuinely interested and ready to be part of our team, which is a big plus in our eyes.
✨Tip Number 2
Practice your guest service skills! Think about how you would welcome guests and handle their luggage. Role-playing scenarios can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be flexible with your availability. We love candidates who can adapt to different shift patterns. Highlight your willingness to work various hours during your chat with us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at Dakota Manchester Airport.
We think you need these skills to ace Hotel Luggage Porter - Dakota Manchester Airport
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you’re genuinely excited about the role and ready to provide excellent service to our guests.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of a Hotel Luggage Porter. We love seeing how your skills can contribute to our team, so don’t hold back!
Research Dakota:Before applying, take some time to learn about our brand and values. We appreciate candidates who understand what we stand for and are eager to be part of our culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dakota Manchester Airport
✨Know the Brand
Before your interview, make sure you’ve done your homework on Dakota. Understand their values and service principles. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Show Your Enthusiasm
As a Hotel Luggage Porter, a positive attitude is key. During the interview, let your enthusiasm shine through. Share examples of how you’ve gone above and beyond in previous roles to provide excellent guest service.
✨Demonstrate Proactivity
The role requires a hands-on approach, so be ready to discuss times when you took initiative. Whether it’s assisting guests or coordinating with other departments, highlight your proactive nature and how it benefited your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest interactions. Think of specific scenarios where you provided exceptional service or resolved issues, and be ready to share those stories.
