At a Glance
- Tasks: Lead the guest experience at our Bar & Grill, ensuring exceptional service and smooth operations.
- Company: Join Dakota, a vibrant hospitality brand known for its positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible hours, career development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team where your passion for food and people shines.
- Qualifications: Experience in hosting or reception roles with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
CONTRACT AND PAY RATE Earnings are up to £16.06 including average anticipated tronc. Permanent contract with typical hours of 25-30 hours per week, working any 5 days out of 7.
PRIMARY ROLE RESPONSIBILITIES
- Lead the guest-arrival experience within our Bar & Grill.
- Work closely with the Assistant Restaurant Manager to ensure exceptional service standards and smooth daily operations.
- Maintain a running knowledge of all upcoming reservations and handle guest enquiries, including walk-ins, special requests, dietary notes, and accessibility needs.
- Host stand and cloakroom maintenance including menu printing/up-keep and ad-hoc tasks for the Bar & Grill.
- Provide a Dakota welcome and farewell to all guests.
- Liaise with reservations to understand guest requirements and special requests.
- Maintain a comprehensive level of knowledge of our food and drinks menu to offer personal recommendations.
- Deliver service that showcases your outgoing personality.
- Contribute to pre-service team briefings on upcoming covers, reservation notes, events, and VIPs.
- Drive up-sales through service and sincere guest recognition.
- Liaise with the Food & Beverage Reservations team to ensure seamless communication and delivery of dining experiences.
- Handle all pre-arrival checks to ensure guest notes, allergies, celebrations, and requests are logged and actioned.
- Support handling of F&B reservation enquiries for parties of up to 20 guests.
APPLICANT REQUIREMENTS
- A personal passion for food and enthusiasm for engaging with people.
- An enthusiastic individual who promotes a culture of positivity.
- Flexible with shift patterns and available around the needs of the business.
- Able to work at pace with meticulous attention to detail.
- Confident using reservation and booking systems, with strong general computer skills.
- Experience in a hosting or receptionist role is required.
- Task-oriented with great pride for the work they do and attention to detail.
- Excellent verbal and written communication, organisation, and multi-tasking skills.
- Must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- FINANCIAL Special discounts on stays and dining at any Dakota, bonuses for recommending a friend, additional holiday day on the first anniversary, meals on duty, and uniforming.
- WELLBEING Access to Employee Assistance Program, support from Mental Health Champions, family-friendly flexible working options, participation in initiatives such as Macmillan Cancer Support Coffee Morning.
- CAREER DEVELOPMENT Accredited compliance training, access to external resources via Learning Management System, supportive professional development culture, opportunities for internal and external training courses.
Full terms on our benefits can be found in our Handbook.
Head Host - Dakota Manchester Airport employer: Dakota Manchester Airport
At Dakota Manchester Airport, we pride ourselves on fostering a vibrant work culture that prioritises positivity and employee growth. As a Head Host, you will enjoy competitive earnings, flexible working hours, and a range of benefits including discounts on stays and dining, access to mental health support, and opportunities for professional development. Join us in creating memorable guest experiences while being part of a supportive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host - Dakota Manchester Airport
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. This will not only help you in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Practice your hosting skills! Think about how you would create a warm and welcoming atmosphere for guests. Role-play with friends or family to get comfortable with handling enquiries and special requests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can provide insider tips and might even refer you, which can give your application a boost.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dakota family.
We think you need these skills to ace Head Host - Dakota Manchester Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm for food and engaging with people. A warm, friendly tone can really make your application stand out.
Do Your Research:Make sure you know a bit about Dakota and our culture before applying. Mentioning specific details about our brand in your application shows us that you're genuinely interested in being part of our team.
Be Detail-Oriented:Pay attention to the details in your application. Just like in the role, we value meticulousness. Double-check for any typos or errors, and ensure your experience aligns with the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a great skill for this role!
How to prepare for a job interview at Dakota Manchester Airport
✨Know the Brand Inside Out
Before your interview, make sure you’ve done your homework on Dakota. Familiarise yourself with their values, menu offerings, and overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hosting Skills
Since the role is all about providing a warm welcome, think of examples from your past experiences where you excelled in customer service. Be ready to discuss how you handled guest enquiries or special requests, as this will highlight your suitability for the Head Host position.
✨Demonstrate Attention to Detail
The job requires meticulous attention to detail, especially when managing reservations and guest notes. Prepare to discuss how you ensure accuracy in your work and share specific instances where your attention to detail made a difference in guest satisfaction.
✨Be Ready to Discuss Teamwork
Collaboration with the Assistant Restaurant Manager and other team members is key. Think of examples that showcase your ability to work well in a team, contribute to briefings, and support your colleagues in delivering exceptional service.
