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- Tasks: Welcome guests, manage check-ins, and ensure a seamless guest experience.
- Company: Join Dakota, a stylish and growing UK-based lifestyle brand.
- Benefits: Enjoy discounts, bonuses, meals on duty, and mental health support.
- Why this job: Be part of a positive culture and develop your career in hospitality.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for guest service.
- Other info: Opportunities for training and internal promotions in a supportive environment.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
APPLICANT REQUIREMENTS
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable; however, full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- FINANCIAL: Special discounts on stays and dining at any Dakota, bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor, additional holiday day on the first anniversary of your employment, meals on duty and uniforming.
- WELLBEING: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers. Support from our in-house Mental Health Champions, family-friendly flexible working options, participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- CAREER DEVELOPMENT: Accredited, certified compliance training given on employment, access to a suite of external, certified resources via our Learning Management System, supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan, opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasseries and upscale cocktail bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline. Dakota is synonymous with delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLY: Please send us your up to date CV.
Front Desk & Guest Experience Specialist in Leeds employer: Dakota Leeds
Contact Detail:
Dakota Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Specialist in Leeds
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your people skills! As a Front Desk & Guest Experience Specialist, you’ll be the face of Dakota. Role-play common guest interactions with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to showcase your admin skills! Brush up on your computer literacy and any property management systems you might have used. We want to see that you can handle the pace and prioritise tasks like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Dakota family.
We think you need these skills to ace Front Desk & Guest Experience Specialist in Leeds
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your genuine personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Front Desk & Guest Experience Specialist role. Highlight your relevant experience in hospitality, especially in 4* and 5* hotels, and showcase your strong administration skills.
Research Dakota: Before applying, take some time to research Dakota and our values. Mentioning specific aspects of our brand in your application will show us that you’re genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Dakota Leeds
✨Know Your Stuff
Before the interview, make sure you research Dakota and its values. Understand their service principles and be ready to discuss how your experience aligns with their commitment to genuine guest service.
✨Show Off Your People Skills
As a Front Desk & Guest Experience Specialist, being a people person is key. Prepare examples of how you've provided exceptional service in previous roles, especially in hospitality settings. Be ready to demonstrate your communication skills during the interview.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about times when you had to handle guest requests or resolve issues on the spot. Show them you can think on your feet and maintain a positive attitude under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the upscale nature of Dakota. This shows that you understand the brand and are serious about the role. Plus, it sets a positive tone for the interview!