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- Tasks: Lead the night team, ensuring smooth hotel operations and guest safety.
- Company: Dakota Hotels is a stylish UK lifestyle brand with a focus on exceptional guest service.
- Benefits: Enjoy 40% off stays, flexible working, mental health support, and ongoing training opportunities.
- Why this job: Join a top-rated employer known for its positive culture and career development.
- Qualifications: Must have hotel management experience and be enthusiastic about delivering high standards.
- Other info: Located in Manchester City Centre, close to public transport.
The predicted salary is between 22000 - 30000 £ per year.
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Dakota Hotel based in Manchester City Centre have an exciting vacancy for the role of Night Duty Manager . This role carries the responsibility of overseeing the nights team and to ensure the smooth running of the entire hotel during night time hours and the implementation of night time procedures, as well as ensuring the safety of our guests.
CONTRACT AND PAY RATE
The gross annual salary is up £29,580.00, per annum paid monthly.
The role carries a permanent contract, working 40 hours per week, with a shift pattern of 4 on – 3 off wherever possible on a 21:30-08:10 shift, or 5 on – 2 off on a 22:45 -07:15am shift.
Primary Role Responsibilities
- Reporting directly to the Senior Night Manager, you will support in the leadership of the nights team as delegated. For two-four nights per week, you will be the senior on duty and in charge of the night shift. Leadership responsibilities include delivering one-on-one training to new team members and completing their New Start Training Plan, managing workload through the shift, as well as ongoing performance management.
- Responsible for carrying out Reception duties checking guests in and out, supporting the Bar where required, ensuring the correct running of the Night Audit, banking, and completion of the Nights Cleaning Checklist.
- Knowledge of alcohol licensing and taking charge of the night shift during these hours ensuring we are adhering to legislation laws, keep the premises and our guests safe and secure, with the ability of being able to deescalate any security matters.
- As the allocated Duty Manager, this role carries the responsibility of overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures, as well as ensuring the safety of our guests.
- During night shift, be proactive in dividing time between managing the Reception Desk, vigilantly carrying out property walks, and overseeing the tasks being completed by the Nights Porters.
Benefits
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- access to daily rewards to be cashed out for shopping vouchers
- Access to discounted gift card platform
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options
- Meals on duty and uniforming
- £200 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, Newcastle and Manchester Airport coming in 2026 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle
Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.
We are home to 137 luxury bedrooms, including 27 suites – the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.
Applicant Requirements
The successful applicant will have/be:
- A minimum of one years’ experience working as Duty Manager/Fire Warden in charge of running the nights shift for a hotel nights environment and one years experience at supervisor level or above.
- A minimum of 2 years’ experience working in a hotel environment.
- Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
- Be able to be physically active in your role, standing for much of your shift and working at pace.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up to date CV.
Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
For more information on our luxury hotel, please visit our:
- Website
- Dakota Hotels Instagram or Dakota Manchester Instagram
- Trip Advisor
- Facebook page
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Management and Manufacturing
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Industries
Hospitality
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Night Duty Manager employer: Dakota Hotels
Contact Detail:
Dakota Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with Dakota Hotels' values and culture. They pride themselves on delivering attentive guest service, so be prepared to discuss how your experience aligns with their commitment to high standards during any informal chats or networking opportunities.
✨Tip Number 2
Network within the hospitality industry, especially with those who have worked at Dakota Hotels. This can provide you with insider knowledge about the company and potentially lead to a referral, which can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to demonstrate your leadership skills in a night shift context. Think of specific examples from your past roles where you successfully managed a team or resolved conflicts, as these will be crucial in showcasing your suitability for the Night Duty Manager position.
✨Tip Number 4
Research the local area around the Manchester Dakota Hotel. Understanding the hotel's location and its clientele can help you tailor your approach and show that you're genuinely interested in contributing to the hotel's success.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel management and night shifts. Emphasise any leadership roles you've held and specific duties that align with the Night Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Dakota Hotels' values. Mention your experience in managing night shifts and how you can contribute to the safety and smooth operation of the hotel.
Showcase Relevant Skills: In your application, highlight skills such as team leadership, problem-solving, and customer service. Mention your familiarity with property management systems like Opera or Shiji, as this is crucial for the role.
Research Dakota Hotels: Demonstrate your knowledge about Dakota Hotels in your application. Reference their culture, values, and any recent achievements to show that you are genuinely interested in being part of their team.
How to prepare for a job interview at Dakota Hotels
✨Show Your Leadership Skills
As a Night Duty Manager, you'll be overseeing the nights team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Demonstrate Knowledge of Hotel Operations
Familiarise yourself with hotel operations, especially during night shifts. Be ready to talk about your experience with reception duties, night audits, and any relevant property management systems like Opera or Shiji.
✨Highlight Your Problem-Solving Abilities
The role requires de-escalating security matters and ensuring guest safety. Prepare examples of how you've handled difficult situations in the past, showcasing your ability to think on your feet.
✨Research Dakota Hotels
Show genuine interest in Dakota Hotels by researching their values, culture, and recent achievements. This will demonstrate your enthusiasm for the role and help you align your answers with their expectations.
