Hotel Concierge Supervisor in Manchester

We are seeking a hospitable individual with a full UK drivers license for the role of Concierge Supervisor with valet parking and driving duties.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
• Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
• Manage the welcome and seating of any groups of guests before entering the building.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

APPLICANT REQUIREMENTS

• Working experience as a Concierge, Doorperson or Security is highly desirable.
• Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
• Have held a full UK drivers license for at least 5 years for car insurance purposes.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

• FINANCIAL
• Special discounts on stays and dining at any Dakota.
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
• Additional holiday day on the first anniversary of your employment.
• Meals on duty and uniforming.
• WELLBEING
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
• Support from our inhouse Mental Health Champions.
• Family-friendly flexible working options.
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues.
• CAREER DEVELOPMENT
• Accredited, certified compliance training given on employment.
• Access to a suite of external, certified resources via our Learning Management System.
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.