Deputy Operations Manager in Manchester

PRIMARY ROLE RESPONSIBILITIES

• To support the Operations Manager & Senior General Manager in leading and effectively managing the performance of our team across all departments, ensuring the highest standards of service possible by personifying the brands’ philosophies and cultural beliefs of positive leadership and sincere engagement.
• Be floor-based and hands-on at all times in running the operation.
• Be appointed as a Duty Manager, responsible for the day-to-day management of the Hotel including overseeing the welfare and working environment of our team.
• Be available and able to work night shifts as and when required.
• Be appointed as the H&S ‘responsible person’ onsite and therefore be actioning the corporate governance activities of the Hotel including, but not limited to, compliance to health and safety legislation and alcohol licensing regulations.
• Review rotas for your areas of responsibility to ensure staffing levels are always adequate to provide the level of guest service required of being a high-end hotel whilst also meeting budgeted payroll costs.

APPLICANT REQUIREMENTS

• At least 5 years experience in 4* and 5* hotels.
• A minimum of 3 years management experience.
• Demonstrably strong leadership skills, with the ability to mentor and coach team members of all levels.
• A strong understanding of the commercial running of a hotel with experience attending P&L reviews, rota writing, and setting KPI’s.
• An individual with varied hotel experience in both rooms divisions as well as food and beverage, who approaches the operation with a holistic guest experience and revenue-generating approach.
• Experience in C&B is beneficial.
• A sincere love for hospitality and passion for high-end service delivery – a floor-based, guest focused individual.
• Hands-on approach to all aspects of the role, available to work fully flexible shifts, including night shifts and be present in the business during peak times.
• A personal licence, prior training in health and safety, and food hygiene are highly desirable.
• Be able to be proactive in your role and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

• Special discounts on stays and dining at any Dakota.
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
• Additional holiday day on the first anniversary of your employment.
• Meals on duty and uniforming.

WELLBEING

• Access to our Employee Assistance Programme which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
• Support from our in-house Mental Health Champions.
• Family-friendly flexible working options.
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment.
• Access to a suite of external, certified resources via our Learning Management System.
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
• Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie, grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.