At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join Dakota, a vibrant hotel known for its positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and mental health support.
- Other info: Flexible shifts and opportunities for career development await you.
- Why this job: Be part of a team that values positivity and guest satisfaction.
- Qualifications: Experience in hospitality, strong admin skills, and a people-oriented approach.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
APPLICANT REQUIREMENTS
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable; however, full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task-oriented with great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
- Special discounts on stays and dining at any Dakota.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Additional holiday day on the first anniversary of your employment.
- Meals on duty and uniforming.
WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our in-house Mental Health Champions.
- Family-friendly flexible working options.
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.
CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Hotel Receptionist in Leeds employer: Dakota Hotels
At Dakota, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee wellbeing and growth. As a Hotel Receptionist, you will enjoy a range of benefits including special discounts, flexible working options, and access to mental health support, all while being part of a team that values positivity and exceptional guest service. With opportunities for professional development and a commitment to recognising your contributions, Dakota is an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dakota. Understand their values and what makes them unique. This will help you show genuine interest and connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of Dakota. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and requests.
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with Front Office systems and how you've managed tasks in fast-paced environments. Bring examples of how you've prioritised and tackled challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Dakota. Don’t forget to highlight your enthusiasm for hospitality!
We think you need these skills to ace Hotel Receptionist in Leeds
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your genuine passion for hospitality and your people skills. Don’t be afraid to let your personality shine through – it’s what makes you unique!
Tailor Your Application:Take a moment to read through the job description and highlight how your experience aligns with our needs. Mention specific examples from your past roles that demonstrate your administration skills and guest service excellence.
Do Your Research:Before hitting send, do a bit of homework on Dakota. Understanding our brand and values will not only help you tailor your application but also show us that you’re genuinely interested in being part of our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace our Front Office systems!
How to prepare for a job interview at Dakota Hotels
✨Know the Brand Inside Out
Before your interview, make sure you’ve done your homework on Dakota. Familiarise yourself with their values, service principles, and any recent news about the hotel. This shows genuine interest and helps you align your answers with what they stand for.
✨Show Off Your People Skills
As a Receptionist, being a people person is key. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help guests feel welcome and valued.
✨Demonstrate Your Admin Prowess
Since strong administration skills are crucial, be ready to discuss your experience with front office systems and how you manage tasks efficiently. Bring up any relevant software you’ve used and how you prioritise tasks during busy periods.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview. Practice handling common guest requests or complaints. This will not only showcase your problem-solving skills but also your ability to stay calm under pressure, which is vital in a hotel environment.
