Hotel Reservationist

Hotel Reservationist – Dakota Hotels

Dakota Hotels based in Manchester City Centre is looking for a strong administrator to fill the role of Reservationist within our Central Reservations team.

Contract and Pay Rate

The gross annual salary is £27,000.00 plus an incentive‑based bonus of up to £1,000. The role carries a permanent contract of 40 hours per week, with varied shifts starting from 08:00 am up to 18:30 pm, working any 5 days out of 7 including weekends.

Primary Role Responsibilities

• Reporting into our Central Reservations Manager, work with the objective of maximising occupancy and rate.
• Deliver fantastic guest service by telephone and email, securing bedroom and table bookings for guests.
• Be knowledgeable about current special packages and upsell to increase revenue.
• Coordinate guest stays, tailoring the experience, noting requests and building profile preferences.
• Work closely with Guest Relations and the Reception Team to recognise repeat guests, groups and Lifestyle App members.
• Confidently use computers and develop comprehensive knowledge of our bedroom and restaurant booking systems.
• Provide a consistently excellent level of guest service in accordance with our principles and values.
• Offer additional services beyond bedroom booking, such as restaurant reservations, directions, etc.

Benefits

• Special discounts on stays and dining at any Dakota.
• Access to our Employee Assistance Program, free private mental health support, counselling sessions, video GP consultations and prescription services, and daily rewards redeemable for shopping vouchers.
• Support from our in‑house Mental Health Champions.
• Additional holiday day on the first anniversary of employment.
• Family‑friendly flexible working options.
• Meals on duty and uniform provision.
• Referral bonuses for recommending a friend and recognition on Trip Advisor.
• Accredited, certified compliance training.
• Access to external certified resources via our Learning Management System.
• Continuous professional development culture with annual appraisal, objectives and personal development plans.
• Opportunities for internal and external training courses, including potential in‑house Apprenticeships.

About Dakota Hotels

Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral, and has expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon.

Dakota is synonymous with attentive and genuine guest service, consistently recognised among hospitality industry top employers. We award‑winning internal training programmes foster continuous development, with internal promotions and industry accolades such as The Caterer’s “People Team of the Year” and the Acorn Award for Top 30 under 30 winners.

Our Manchester location is 29 Ducie St, Manchester M1 2JL, centrally located in the Piccadilly Basin near Piccadilly Station.

We are home to 137 luxury bedrooms, including 27 suites, a destination cocktail bar with a champagne room, a brasserie‑style grill with private dining rooms and a spectacular terrace.

Applicant Requirements

• A minimum of two years experience in a hotel environment in Reservations, Reception or Guest Relations.
• Fully computer literate and a fast learner of systems; prior use of a property management system (PMS) is required, with experience of ResLynx preferred.
• Strong administration skills with the ability to work at pace and prioritise.
• Enthusiastic, promoting our culture of positivity.
• Task‑oriented with pride for work and attention to detail.
• Flexible with shift patterns and available to meet business needs.
• Demonstrated research into our brand and genuine desire to join our team.

How to Apply

Please send us your up‑to‑date CV.

For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!