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- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join Dakota Hotels, a stylish and growing UK lifestyle brand.
- Benefits: Earn £13/hour, enjoy discounts, mental health support, and flexible hours.
- Why this job: Be part of an award-winning team delivering exceptional guest service.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for people.
- Other info: Opportunities for training, career growth, and a supportive work culture.
Join to apply for the Evening Hotel Receptionist – Part Time role at Dakota Hotels
Dakota Hotel based in Glasgow are seeking a genuine people person with strong administration skills for the role of Evening Receptionist.
Contract and Pay Rate
Earnings are £13.00 per hour, paid weekly.
The role carries a permanent contract of a minimum of 18 hours per week. Shifts will be 15:00-21:00, working any 3 days out of 7.
Primary Role Responsibilities
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
Benefits
- Special discounts on stays and dining at any Dakota.
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our inhouse Mental Health Champions.
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options.
- Meals on duty and uniforming.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. Over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle | Manchester Airport (coming soon)
Our location, 179 W Regent St, Glasgow G2 4DP, is easily accessible by bus and train, being less than a 15min walk from Buchannan St Bus Station, Queen St and Central Station. With discounted car parking for both guests and team members at Charing Cross and Cambridge Street car parks.
We are an 83‑bedroom luxury hotel boasting a destination cocktail bar, Jack’s Bar, cigar terrace, champagne room, and brasserie‑style Grill.
Applicant Requirements
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Great communicator and a genuine people person.
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
Apply
Please send us your up to date CV.
For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
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Hotel Receptionist - Part Time employer: Dakota Hotels
Contact Detail:
Dakota Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Part Time
✨Tip Number 1
Get to know Dakota Hotels! Research our values and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you’ll be the face of Dakota. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you come in for your interview – it shows you care about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Hotel Receptionist - Part Time
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your passion for hospitality and how you connect with guests – it’s all about that genuine vibe we love at Dakota.
Tailor Your CV: Make sure your CV is tailored to the Evening Receptionist role. Highlight your relevant experience in hospitality and any admin skills that match what we're looking for. We appreciate attention to detail, so make it easy for us to see why you're a great fit!
Research Dakota: Before hitting send, do a bit of homework on Dakota Hotels. Mentioning our values or recent achievements in your application shows us you’re genuinely interested in being part of our team. It’s a great way to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Dakota Hotels
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotels thoroughly. Understand their values, service principles, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Show Off Your People Skills
As a Hotel Receptionist, being a genuine people person is key. Prepare examples from your past experiences where you've provided excellent customer service or resolved guest issues. This will demonstrate your ability to connect with guests and handle various situations with ease.
✨Get Familiar with Tech
Since the role requires knowledge of Front Office computer systems, brush up on any relevant software you’ve used before. If you’re not familiar with property management systems, mention your willingness to learn and adapt quickly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presenting yourself well in a hospitality environment.