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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest service and manage hotel operations.
- Company: Join Dakota, a stylish and growing lifestyle hotel brand.
- Benefits: Enjoy discounts, mental health support, flexible working, and professional development opportunities.
- Why this job: Be part of a vibrant team and make guests feel special every day.
- Qualifications: 2+ years in front of house roles at 4* or 5* hotels, with supervisory experience.
- Other info: Dynamic work environment with opportunities for growth and training.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Dakota Hotel based in South Queensferry, Edinburgh, is seeking a people-person and experienced front of house professional for the role of Hotel Duty Manager. This role carries the responsibility of ensuring the smooth running of the hotel.
Contract and pay rate
The gross annual salary is £30,000. The role carries a permanent contract for 42.5 hours per week, earliest start time will be 07:00am and latest finish time 23:00pm, working any 5 days out of 7, including weekends.
Responsibilities
- Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- Welcome guests to Dakota, supporting the reception team with checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, and handling guest billing. To be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks.
- Maintain a strong relationship with the Bar & Grill Reservations, Housekeeping, and Front of House Manager in order to coordinate guest details and key events, ensuring the effective flow of communication. Work to develop guest profiles, noting individual preferences and being proactive in considering ways to tailor guest stays and amenities to their personal likes.
As The Appointed Duty Manager, Key Responsibilities Include
- Coordinating communication between departments, reporting any absences and hosting the morning briefing.
- Managing guest feedback including resolving any complaints, and maintaining a knowledge of guests.
- Leading the Hotel through any emergency evacuations and crisis situations, including being a first aider and lead fire warden.
Benefits
- Special discounts on stays and dining at any Dakota
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment
- Family-friendly flexible working options
- Meals on duty and uniforming
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. We have expanded into prime city centre locations and continuously develop our training and talent within Dakota Academy.
Applicant Requirements
- At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity [required].
- A minimum of 4 years experience working in a hotel environment [required].
- A minimum of 1 year experience being a hotel Duty Manager [preferable].
- Previous training in Food Hygiene, Fire Safety, Personal License is strongly favoured.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Ability to work at pace through service times and be proactive for the duration of your shift.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Demonstrate having researched our brand and a genuine desire to be part of our team.
How to apply
Please send us your up to date CV.
For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
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Hotel Duty Manager employer: Dakota Hotels
Contact Detail:
Dakota Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager
✨Tip Number 1
Get to know Dakota! Before your interview, dive into our brand values and what makes us tick. This will help you connect with the team and show that you're genuinely interested in being part of our family.
✨Tip Number 2
Practice your people skills! As a Hotel Duty Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've excelled in guest service or resolved complaints. This will demonstrate your hands-on approach and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining Dakota and ready to take the next step in your career with us.
We think you need these skills to ace Hotel Duty Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Hotel Duty Manager role. Highlight your relevant experience in front of house positions and any specific achievements that demonstrate your ability to lead a team and provide excellent guest service.
Research Dakota: Take some time to research Dakota Hotels and our values. Mentioning what you love about our brand in your application shows us that you’re genuinely interested and have done your homework!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Dakota Hotels
✨Know Your Stuff About Dakota
Before the interview, make sure you’ve done your homework on Dakota Hotel. Familiarise yourself with their values, service principles, and what makes them stand out in the hospitality industry. This shows genuine interest and helps you connect your experience to their brand.
✨Show Off Your People Skills
As a Hotel Duty Manager, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully managed guest relations or resolved complaints in the past. Highlight your ability to create a positive atmosphere and ensure guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a guest complaint or managing a crisis. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. A polished appearance can set the tone for a great conversation.
