Assistant Reception Manager in Glasgow

Overview: Dakota Hotel based in Dakota Glasgow are seeking a genuine people person with strong administration skills for the role of Receptionist. The gross annual salary is £27,500 plus an annual incentive bonus to earn up to £2,000. The role carries a permanent contract of a minimum of 37.5 hours per week, working any 5 days out of 7, inclusive of early and late shifts.

Primary Role Responsibilities:

• Work alongside the Reception Manager to carry out managerial duties including attending the weekly Operations meeting, preparing rotas, holiday management, carrying out job interviews, work closely with other departments, and managing performance.
• Be proactive in driving improvement, always considering ways to implement change to improve the guest experience.
• Work to continuously develop the teams' knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service.
• Write departmental standard operating procedures and always strive to improve the teams' knowledge of the wider hotel operation.
• Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
• Carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks.
• Work in line with the Dakota ethos and values and drive guest experience in all aspects of the operation.
• Work closely with Housekeeping to ensure a tailored and personalized stay for all guests, as well as the Bar & Grill to promote the whole Dakota experience.

Benefits:

• Special discounts on stays and dining at any Dakota.
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
• Support from our inhouse Mental Health Champions.
• Additional holiday day on the first anniversary of your employment.
• Family-friendly flexible working options.
• Meals on duty and uniforming.
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
• Accredited, certified compliance training given on employment.
• Access to a suite of external, certified resources via our Learning Management System.
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.

Applicant Requirements:

• At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity.
• A minimum of 4 years experience working in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels is strongly preferred.
• Great communicator and a genuine people person.
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!