At a Glance
- Tasks: Coordinate amazing events and provide top-notch guest service.
- Company: Join a vibrant hospitality team at Dakota, known for positivity.
- Benefits: Enjoy discounts, bonuses, meals on duty, and mental health support.
- Other info: Flexible shifts and opportunities for professional growth await you.
- Why this job: Be part of memorable experiences and develop your career in hospitality.
- Qualifications: 2+ years in hospitality, strong admin skills, and a people person.
The predicted salary is between 25000 - 30000 £ per year.
PRIMARY ROLE RESPONSIBILITIES
- Deliver fantastic guest service as a reservationist and coordinator for event bookings.
- Provide a consistently excellent level of guest service in accordance with our service principles and values, ensuring that all guests receive special attention and recognition.
- Be responsible for capturing event enquiries, securing all enquiries with relevant contracts and deposits, delivering personalised show arounds, and being the point of contact for guests.
- Manage the reservations and events inbox with efficiency and attention to detail, prioritising enquiries to deliver prompt, professional responses while effectively managing own time and workload.
- Organise and coordinate events from start to finish before handing over event requirements to our operations team to deliver the experience, working closely to our F&B Manager and Head Chef to arrange all event requirements.
- Work closely with all other departments especially F&B, effectively communicating and handing over information from planning stages to delivery.
- Always work to upsell the entire Dakota experience, including our Bar and Restaurant, and additional services.
- As part of the designated sales activities, attend wedding fayres, host VIP events, and provide feedback into marketing collateral in relation to events sales needs.
- Create function sheets with all the events details on a weekly basis to present at the hotel weekly operations meeting.
- Work closely with the Front of House Team to give recognition to our repeat guests and to tailor the guest experience.
- Be hands-on in completing the aspects of detailing for an event such as collating pre-orders for private dinners over 10, creating name cards with guest’s menu choices and hand over to the operations team, and creating table plans for our guests.
- Actively undertake Bar and Grill Assistant duties when not working on events, contributing on the floor to the delivery of a high-quality Food and Beverage experience.
WHAT WE OFFER
- FINANCIAL: Special discounts on stays and dining at any Dakota, bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor, additional holiday day on the first anniversary of your employment, meals on duty and uniforming.
- WELLBEING: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers, support from our inhouse Mental Health Champions, family-friendly flexible working options, participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- CAREER DEVELOPMENT: Accredited, certified compliance training given on employment, access to a suite of external, certified resources via our Learning Management System, supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan, opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
APPLICANT REQUIREMENTS
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY: Please send us your up to date CV.
Events Coordinator employer: Dakota Hotels
Dakota-Hotels in Glasgow is an exceptional employer, offering a vibrant and supportive work culture where culinary talent thrives. With competitive wages, bonuses, and extensive training opportunities, we are dedicated to fostering employee growth and ensuring our team members feel valued and empowered in their roles. Join us in a fast-paced kitchen environment that prioritises quality and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Events Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dakota Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dakota Hotels
Don't be shy about reaching out to Dakota Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dakota Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dakota Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
