cluster revenue manager

Dakota Hotels have a rare and exciting opportunity for an experienced hospitality revenue specialist to join our commercial team in a permanent role as Cluster Revenue Manager. This role will initially focus on implementing the revenue strategy for our three hotels in central Scotland for an expected period of 18 months. Following this, the remit will transition to cover Manchester Airport and additional new hotels as part of our continued expansion. The successful candidate can be based at any Dakota Hotels location.

CONTRACT and LOCATION

This is a hybrid role, with up to two days working from home and the remainder based at any one of our existing Dakota Hotels. Locations include Edinburgh (South Queensferry), Glasgow (City Centre or Eurocentral), Leeds, Manchester, and Newcastle. Travel may occasionally be required to other hotels across the group. The role offers a full-time contract with a gross annual salary of £45,000pa with revenue target-based bonuses of up to an additional £1,500 per quarter.

PRIMARY ROLE RESPONSIBILITIES

• Execute the revenue strategy as set by the Director of Revenue who is based in Dakota Manchester.
• Be hands-on in managing the revenue management system (RMS), ensuring the RMS is optimally set up to deliver the best REVPAR results, and challenge the outcomes of the system when this falls outside of expected parameters for the hotels within your remit on a daily basis.
• Continue to develop and implement the revenue yield management strategy for all hotels within the Dakota Hotels brand for a cluster of our six existing hotels, expanding to a minimum of eight within two years, and future new hotels as the brand grows.
• Optimising hotel and corporate pricing strategies through definition and management of all rates, rate levels, LOS restrictions and other tactics to reflect demand and other market conditions.
• Effectively forecast and predict consumer behaviour, proactively and expediently reacting to market trends by optimising product availability and pricing to maximise revenue growth.
• Develop and track all commercial and revenue-related KPIs, working closely with Hotel General Managers and Sales to achieve revenue optimisation goals.
• Provide revenue forecasts as per the Dakota timetable and undertake regular conference calls with each allocated head of hotel to review hotel performance including forecasting and STR results.
• Manage, or oversee the management, of all online rooms sales platforms including the GDS and OTAs as well as the property management system to establish the best working practices for our commercial benefit.
• Ensure all OTAs are managed effectively, striking a balance between visibility on the platforms and ensuring OTA commissions are kept to a minimum.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Discounts off stays and dining at any Dakota
• Access to our Employee Assistance Program which includes:

• Free private mental health support and counselling sessions
• Video GP consultations and private prescription services
• Online fitness resources

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota's story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

APPLICANT REQUIREMENTS

• Revenue management experience in the Edinburgh and Glasgow hotel markets is advantageous. However, we welcome applicants with strong regional or national UK hotel market experience.
• A minimum of 3 years’ experience in hotel revenue management.
• Have experience managing an inventory of a minimum of 300 bedrooms, ideally across multiple sites.
• You will have proven experience of ensuring that sales and pricing strategies are based on commercial judgement through effective analysis and reporting.
• Demonstrably technology minded, bringing insights from previous systems and the ability to translate your understanding of revenue optimisation needs into a tech stack strategy.
• Strong analytical skills and the ability to translate insight into action.
• Strong numerical reasoning and expert level command of Excel.
• Related qualifications such as a HOSPA certification or relevant degree is strongly advantageous.
• Be familiar with the latest digital platforms to maximise revenues with a strong aptitude for systems and technology.
• Be willing and able to based onsite for a minimum of three days per week with the opportunity to work from home up to two days per week.
• A self-driven individual with strong communication skills, an enthusiastic individual who will promote our culture of positivity.
• All candidates must have the right to work in the UK. Visa sponsorship is not available.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

Please send us your up to date CV.