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- Tasks: Welcome guests, manage check-ins/outs, and ensure a top-notch experience.
- Company: Join Dakota, a vibrant hotel known for its exceptional service.
- Benefits: Enjoy discounts on stays, meals, and access to mental health support.
- Other info: Flexible shifts, career development opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Two years in hospitality, great communication skills, and a positive attitude.
The predicted salary is between 25500 - 25500 £ per year.
CONTRACT AND PAY RATE
The gross annual salary is £25,500. The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be either 7am-3pm or 3pm-11pm. This role requires you to work any 5 days out of 7, which does include working weekends.
PRIMARY ROLE RESPONSIBILITIES
To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad-hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. To have a comprehensive knowledge of the Front Office computer systems. Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. Offer additional services to make the guest experience more seamless, i.e., making restaurant reservations, assisting in directions, delivering items to rooms.
BENEFITS
40 per cent off stays at any Dakota
25 per cent off drinks and dining at any Dakota
Access to our Employee Assistance Program which includes:
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- access to daily rewards to be cashed out for shopping vouchers
Access to discounted gift card platform
Support from our in-house Mental Health Champions
Additional holiday day on the first anniversary of your employment.
Family-friendly flexible working options
Meals on duty and uniform
£200 bonus to recommend a friend to join our team
£10 bonus every time you are mentioned on Trip Advisor
Free bi-annual eye testing for users of display screen equipment
Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
Access to a suite of external, certified resources via our Learning Management System
Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
APPLICANT REQUIREMENTS
A minimum of two years working experience in a hospitality setting, preferably in a hotel environment. A strong administrator with the ability to prioritise and work at pace. Experience working in 4* and 5* hotels is strongly preferred. Great communicator and a genuine people person. Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times. Fully computer literate. Knowledge of Shiji property management system is desirable however full training will be given. Be able to be physically active in your role, standing for much of your shift and working at pace. An enthusiastic individual who will promote our culture of positivity. Be task oriented with a great pride for the work they do and attention to detail. Flexible with shift patterns and available around the needs of our business. Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
Hotel Receptionist employer: Dakota Hotel Group
Contact Detail:
Dakota Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us unique. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you’ll be the face of Dakota. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and requests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you come in for your interview – it shows you care about the role and our guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for the position.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our brand. A bit of charm goes a long way in hospitality!
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hospitality, especially in hotel settings. We love seeing how your skills match up with what we’re looking for, so don’t hold back on showcasing your achievements!
Research Us: Before you hit send, do a bit of homework on Dakota. Mentioning specific aspects of our brand or values in your application shows us that you’re genuinely interested in being part of our team. It’s all about that personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer!
How to prepare for a job interview at Dakota Hotel Group
✨Know the Company Inside Out
Before your interview, make sure you research Dakota thoroughly. Understand their values, service principles, and what sets them apart in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your People Skills
As a Hotel Receptionist, being a people person is crucial. Prepare examples from your past experiences where you've provided exceptional guest service or resolved conflicts. Highlight your communication skills and how you can create a welcoming atmosphere for guests.
✨Demonstrate Your Organisational Skills
The role requires strong administrative abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially during busy periods. You might even want to share specific tools or methods you use to stay organised.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about common challenges faced in hotel reception roles, like handling difficult guests or managing overbookings, and prepare your responses. Showing that you can think on your feet will be a big plus!