At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a top-notch guest experience.
- Company: Join Dakota Hotel, a stylish and growing lifestyle brand in hospitality.
- Benefits: Earn £27,000 plus bonuses, enjoy discounts, meals on duty, and flexible working options.
- Other info: Join a team recognised as one of the best employers in hospitality!
- Why this job: Be part of a positive culture with opportunities for personal and professional growth.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for great service.
The predicted salary is between 27000 - 27000 £ per year.
Dakota Hotel based in Newcastle are seeking a genuine people person with strong administration skills for the role of Receptionist.
CONTRACT AND PAY RATE
The gross annual salary is £27,000, plus incentives to earn more. The role carries a permanent contract of a minimum of 37.5 hours per week. Usual shifts will be working any 5 days out of 7. This role will include working weekends.
PRIMARY ROLE RESPONSIBILITIES
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
BENEFITS
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- Special discounts on stays and dining at any Dakota.
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our in-house Mental Health Champions.
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options.
- Meals on duty and uniforming.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up to date CV. For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
Hotel Front Desk Specialist – Guest Experience employer: Dakota Hotel Group
Dakota Hotel in Newcastle is an exceptional employer, offering a vibrant work culture that prioritises positivity and professional growth. With competitive salaries, generous benefits including discounts on stays and dining, and a commitment to employee development through accredited training programmes, Dakota fosters an environment where team members can thrive and advance their careers. Join us to be part of a dynamic team that has been recognised as one of the best employers in hospitality, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Desk Specialist – Guest Experience
✨Tip Number 1
Get to know Dakota! Research the hotel, its values, and what makes it unique. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your people skills! Since this role is all about guest experience, role-play common scenarios with friends or family. Show off your communication skills and how you handle different situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Dakota there.
We think you need these skills to ace Hotel Front Desk Specialist – Guest Experience
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about why you love working in hospitality. Remember, we’re looking for genuine people who can connect with our guests.
Tailor Your CV:Make sure your CV is tailored to the role of Hotel Front Desk Specialist. Highlight your relevant experience in hospitality, especially any roles where you’ve provided excellent guest service. We want to know how your skills align with what we do at Dakota!
Be Specific About Your Skills:When listing your skills, be specific! Mention your administration skills, computer literacy, and any experience with property management systems. We love detail-oriented candidates who take pride in their work, so don’t hold back on showcasing your strengths.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Dakota and our culture there!
How to prepare for a job interview at Dakota Hotel Group
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotel thoroughly. Understand their values, services, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Show Off Your People Skills
As a Front Desk Specialist, being a genuine people person is key. Prepare examples of how you've provided excellent guest service in the past. Think about specific situations where you went above and beyond to ensure a positive experience for guests.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you how you'd handle a difficult guest or a busy check-in period. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This shows your interest in the role and the company. You could ask about the team you'll be working with, opportunities for professional development, or how they measure success in this position.
