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- Tasks: Welcome guests and manage check-ins/outs while ensuring top-notch service.
- Company: Dakota Hotel Group, a leading hotel in Edinburgh known for excellence.
- Benefits: Enjoy discounts, professional development, and a £200 referral bonus.
- Other info: Be part of a dynamic environment that values service excellence.
- Why this job: Join a positive team and enhance guest experiences in a luxury setting.
- Qualifications: Two years in hospitality, preferably in 4* or 5* hotels, with strong admin skills.
The predicted salary is between 22000 - 28000 £ per year.
Dakota Hotel Group in Edinburgh seeks a Receptionist to deliver exceptional guest service. Responsibilities include welcoming guests, managing check-ins/outs, and ensuring seamless communication with departments.
Candidates should have at least two years in hospitality, preferably in 4* or 5* hotels, and strong administration skills.
Benefits include discounts, professional development opportunities, and a £200 referral bonus. Join a team that values positivity and service excellence.
Hotel Front Desk & Guest Experience Specialist employer: Dakota Hotel Group
Contact Detail:
Dakota Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Desk & Guest Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at 4* or 5* hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your guest service skills! Role-play common scenarios you might face at the front desk. This will help you feel more confident during interviews and show potential employers that you’re ready to deliver exceptional service.
✨Tip Number 3
Research Dakota Hotel Group! Familiarise yourself with their values and what makes them unique. When you know the company inside out, you can tailor your approach and demonstrate how you fit into their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Hotel Front Desk & Guest Experience Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with guests and create a welcoming atmosphere. Don’t be afraid to share a little about yourself and why you love hospitality.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially if you've worked in 4* or 5* hotels. We’re looking for candidates who can demonstrate their skills in guest service and administration, so be specific about your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points for your skills and experiences to make it easier for us to see what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dakota Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure to research Dakota Hotel Group thoroughly. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Hospitality Experience
With at least two years in hospitality, be ready to share specific examples of how you've delivered exceptional guest service. Think about situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your capability and fit for the role.
✨Practice Your Communication Skills
As a Receptionist, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a guest complaint or explaining hotel amenities, to showcase your skills.
✨Emphasise Teamwork and Positivity
Dakota Hotel Group values positivity and service excellence, so be sure to highlight your ability to work well in a team. Share examples of how you've contributed to a positive work environment and collaborated with colleagues to enhance guest experiences.