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- Tasks: Welcome guests, manage check-ins/outs, and ensure a top-notch experience.
- Company: Join the vibrant Dakota team known for exceptional service.
- Benefits: Enjoy discounts on stays, dining, and mental health support.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25500 - 25500 £ per year.
CONTRACT AND PAY RATE The gross annual salary is £25,500. The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be either 7am-3pm or 3pm-11pm. This role requires you to work any 5 days out of 7, which does include working weekends.
PRIMARY ROLE RESPONSIBILITIES To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad-hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. To have a comprehensive knowledge of the Front Office computer systems. Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. Offer additional services to make the guest experience more seamless, i.e., making restaurant reservations, assisting in directions, delivering items to rooms.
BENEFITS
- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes: free private mental health support and counselling sessions, video GP consultations and private prescription services, access to daily rewards to be cashed out for shopping vouchers
- Access to discounted gift card platform
- Support from our in-house Mental Health Champions
- Additional holiday day on the first anniversary of your employment
- Family-friendly flexible working options
- Meals on duty and uniform
- £200 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health
Hotel Receptionist in Edinburgh employer: Dakota Hotel Group
Contact Detail:
Dakota Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dakota. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience, especially in a hotel setting. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Dakota well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Hotel Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Hotel Receptionist role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team at Dakota!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Dakota. We can’t wait to hear from you!
How to prepare for a job interview at Dakota Hotel Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Receptionist. Familiarise yourself with tasks like checking in guests, handling billing, and making reservations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent guest service, be prepared to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where you made a positive impact on someone's experience, as this will demonstrate your commitment to high service standards.
✨Practice Common Interview Questions
Anticipate questions related to teamwork and communication, as you'll need to work closely with other departments. Practising answers to questions like 'How do you handle difficult guests?' or 'Can you give an example of effective teamwork?' will help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects the professional image expected in a hotel environment. Plus, it sets a positive tone for the rest of the conversation.