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- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Dakota Edinburgh, a stylish hotel with a focus on guest satisfaction.
- Benefits: Competitive salary of £26,500, full-time hours, and a vibrant work environment.
- Other info: Flexible shifts and opportunities for growth in a prestigious hotel.
- Why this job: Join a dynamic team and make every guest's stay memorable.
- Qualifications: Two years in hospitality, strong admin skills, and a passion for people.
The predicted salary is between 26500 - 26500 £ per year.
Location: Dakota Edinburgh, South Queensferry
Salary/Benefits: The gross annual salary is £26,500
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will typically be 7am-3pm, or 3pm-11pm. Working any 5 days out of 7, including weekends.
Hours per week: The role carries a permanent contract of a minimum of 40 hours per week
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
PRIMARY ROLE RESPONSIBILITIES- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred.
- Great communicator and a genuine people person.
Receptionist employer: Dakota Hospitality Limited (Dakota Hotels)
Contact Detail:
Dakota Hospitality Limited (Dakota Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dakota Edinburgh. Familiarise yourself with their values and service principles. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong administration skills and your experience in hospitality. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like a receptionist. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experience makes you a great fit for our team.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hospitality. Focus on your administration skills and any specific achievements that demonstrate your ability to provide excellent guest service, as this is key for us at Dakota.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Dakota.
How to prepare for a job interview at Dakota Hospitality Limited (Dakota Hotels)
✨Know the Company Inside Out
Before your interview, take some time to research Dakota Edinburgh. Familiarise yourself with their values, service principles, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your People Skills
As a Receptionist, being a people person is key. Prepare examples from your past experiences where you've gone above and beyond for guests or resolved conflicts effectively. This will demonstrate your ability to provide exceptional guest service, which is crucial for the role.
✨Highlight Your Administrative Skills
Since strong administration skills are a must, be ready to discuss your experience with Front Office computer systems and how you've managed tasks in a fast-paced environment. Bring up specific tools or software you've used and how they helped streamline operations.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing multiple requests at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will showcase your readiness for the dynamic nature of the role.