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- Tasks: Welcome guests, manage check-ins, and ensure a seamless experience at Dakota Glasgow.
- Company: Join the vibrant team at Dakota Glasgow, known for its exceptional hospitality.
- Benefits: Earn £30,000 plus bonuses, enjoy discounts, meals on duty, and flexible working options.
- Why this job: Be the face of Dakota, creating memorable experiences for guests every day.
- Qualifications: Two years in hospitality, strong admin skills, and a passion for people.
- Other info: Great career growth opportunities with training and support for your development.
The predicted salary is between 30000 - 32000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Reception Manager.
Primary Role Responsibilities
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Act as the main point of contact for VIP guests, ensuring personalised service and attention during their stay.
- Take charge of handling complex guest complaints and escalations, ensuring prompt resolution and exceeding guest expectations.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work collaboratively with other department managers to maintain clear communication and alignment on hotel operations.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
- Take full responsibility for overseeing the daily operations of the Reception team, ensuring tasks are completed to the highest standard and in line with company values.
- Manage Reception time recording, rota creation, and holiday planning to ensure optimal staffing levels and compliance with legal requirements.
- Take ownership of training and development initiatives for all Reception team members, ensuring consistent onboarding, progress tracking, and coaching.
Applicant Requirements
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate.
- A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
What We Offer
- Financial: Special discounts on stays and dining at any Dakota. Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor. Additional holiday day on the first anniversary of your employment. Meals on duty and uniforming.
- Wellbeing: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers. Support from our in-house Mental Health Champions. Family-friendly flexible working options. Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.
- Career Development: Accredited, certified compliance training given on employment. Access to a suite of external, certified resources via our Learning Management System. Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan. Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
Reception Manager employer: Dakota Hospitality Limited (Dakota Hotels)
Contact Detail:
Dakota Hospitality Limited (Dakota Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us unique. This will not only help you stand out in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your people skills! As a Reception Manager, you'll be the face of Dakota. Role-play common scenarios, like handling guest complaints or making reservations, to boost your confidence before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our team at Dakota.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're passionate about hospitality and what makes you a great fit for the Reception Manager role.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially in 4* and 5* hotels. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and responsibilities.
Do Your Homework: Before hitting send, take some time to research Dakota. Mentioning our values or recent initiatives in your application shows us that you're genuinely interested in being part of our team. It’s a great way to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Dakota Hospitality Limited (Dakota Hotels)
✨Know Your Stuff
Before the interview, make sure you research Dakota Glasgow thoroughly. Understand their values, services, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your People Skills
As a Reception Manager, being a people person is key. Prepare examples from your past experiences where you've successfully handled guest interactions, especially challenging situations. Highlight your ability to resolve complaints and create memorable experiences for guests.
✨Demonstrate Your Admin Prowess
Since strong administration skills are crucial for this role, be ready to discuss your experience with managing schedules, handling billing, and using front office systems. Bring up specific tools or software you've used and how they helped streamline operations in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, training opportunities, or how they measure success in the Reception department. This shows you're not just interested in the job, but also in contributing positively to the team.