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- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join Dakota Hotels, a stylish and growing lifestyle brand.
- Benefits: Enjoy discounts, bonuses, meals on duty, and mental health support.
- Other info: Opportunities for training and internal promotions in a supportive environment.
- Why this job: Be part of a positive culture and develop your career in hospitality.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for service.
The predicted salary is between 26000 - 26000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
Primary Role Responsibilities
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
Applicant Requirements
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4 and 5 star hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable; however, full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
What We Offer
- Special discounts on stays and dining at any Dakota.
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
- Additional holiday day on the first anniversary of your employment.
- Meals on duty and uniforming.
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
- Support from our in-house Mental Health Champions.
- Family-friendly flexible working options.
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- Accredited, certified compliance training given on employment.
- Access to a suite of external, certified resources via our Learning Management System.
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline. Dakota is synonymous with delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row.
Apply by sending us your up to date CV. Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.
Hotel Receptionist in Manchester employer: Dakota Hospitality Limited (Dakota Hotels)
Contact Detail:
Dakota Hospitality Limited (Dakota Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Manchester
✨Tip Number 1
Get to know Dakota Hotels inside out! Research their values, culture, and what makes them tick. When you walk into that interview, show them you’re not just another candidate but someone who genuinely wants to be part of their team.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you’ll be the face of Dakota. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and requests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Hotel Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the genuine people person in you, so don’t be afraid to share a bit about yourself and why you’re excited about joining Dakota.
Tailor Your CV: Make sure your CV is tailored to the role of Hotel Receptionist. Highlight your relevant experience in hospitality, especially in hotels, and showcase your strong administration skills. We love seeing how your background fits with our values!
Research Dakota: Before applying, take some time to research Dakota Hotels. Mentioning specific aspects of our brand or culture in your application shows us that you’re genuinely interested and have done your homework. It’s a great way to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace our Front Office systems!
How to prepare for a job interview at Dakota Hospitality Limited (Dakota Hotels)
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotels thoroughly. Understand their values, service principles, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Show Off Your People Skills
As a Hotel Receptionist, being a genuine people person is key. Prepare examples from your past experiences where you provided exceptional guest service or resolved conflicts. This will demonstrate your ability to connect with guests and handle various situations with ease.
✨Be Ready for Practical Questions
Expect questions that assess your administrative skills and ability to multitask. Think of scenarios where you had to prioritise tasks or manage a busy front desk. Practising these responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presentation in a hotel environment.