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- Tasks: Welcome guests, manage valet parking, and ensure a seamless experience at Dakota Manchester.
- Company: Join the vibrant team at Dakota Manchester, known for exceptional hospitality.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Flexible shifts and opportunities for career development await you!
- Why this job: Be part of a positive culture while making memorable guest experiences.
- Qualifications: Experience in concierge roles and a full UK drivers license required.
The predicted salary is between 29250 - 29250 £ per year.
Location: Dakota Manchester, Manchester
Salary/Benefits: Earning a gross annual salary of £29,250
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be 07:00 - 16:00 or 14:30 - 23:00, working any 5 days out of 7
Hours per week: The role carries a permanent contract of a minimum of 35 hours per week
We are seeking a hospitable individual with a full UK drivers license for the role of Concierge with valet parking and driving duties.
Primary Role Responsibilities- To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
- Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
- Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
- Manage the welcome and seating of any groups of guests before entering the building.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.
- Working experience as a Concierge, Doorperson or Security is highly desirable.
- Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
- Have held a full UK drivers license for at least 5 years for car insurance purposes.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
- Financial: Special discounts on stays and dining at any Dakota, bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor, additional holiday day on the first anniversary of your employment, meals on duty and uniforming.
- Wellbeing: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers, support from our inhouse Mental Health Champions, family-friendly flexible working options, participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.
- Career Development: Accredited, certified compliance training given on employment, access to a suite of external, certified resources via our Learning Management System, supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan, opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Hotel Concierge Supervisor in Manchester employer: Dakota Hospitality Limited (Dakota Hotels)
Contact Detail:
Dakota Hospitality Limited (Dakota Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge Supervisor in Manchester
✨Tip Number 1
Get to know Dakota Manchester inside out! Research our brand, values, and what makes us unique. This will not only help you stand out in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to concierge duties and guest service. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our fantastic team at Dakota Manchester.
We think you need these skills to ace Hotel Concierge Supervisor in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our brand. A touch of warmth and hospitality in your words can go a long way.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your past roles to what we’re looking for!
Do Your Research: Before hitting send, take some time to research Dakota Manchester. Mentioning specific details about our values or services in your application shows us that you’re genuinely interested in being part of our team. It’s all about that personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Dakota!
How to prepare for a job interview at Dakota Hospitality Limited (Dakota Hotels)
✨Know the Brand Inside Out
Before your interview, make sure you research Dakota Manchester thoroughly. Understand their values, service principles, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Hospitality Skills
As a Concierge Supervisor, your ability to provide excellent guest service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your proactive approach and how you’ve handled challenging situations with grace.
✨Demonstrate Teamwork
This role requires close collaboration with various departments. Be ready to discuss how you’ve worked effectively in a team before. Share specific instances where your communication skills helped improve guest experiences or assisted other departments.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would handle common concierge tasks, like making restaurant reservations or managing guest complaints. Practising these scenarios can help you respond confidently during the interview.