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- Tasks: Welcome guests, manage check-ins, and ensure a seamless experience at Dakota Glasgow.
- Company: Join the vibrant team at Dakota Glasgow, known for its exceptional hospitality.
- Benefits: Earn £30,000 plus bonuses, enjoy discounts, meals on duty, and flexible working options.
- Why this job: Be the face of Dakota, creating memorable experiences for guests every day.
- Qualifications: Two years in hospitality, strong admin skills, and a passion for people.
- Other info: Opportunities for career growth and professional development in a supportive environment.
The predicted salary is between 30000 - 32000 £ per year.
Job Ref: DAK1188
Branch: Dakota Glasgow
Location: Dakota Glasgow, Glasgow
Salary/Benefits: The gross annual salary is £30,000 plus an annual incentive bonus to earn up to £2,000
Contract type: Permanent
Hours: Full Time
Shift pattern: Shifts will be flexible working any 5 days out of 7
Hours per week: The role carries a permanent contract of a minimum of 40 hours per week
Posted date: 14/04/2026
Closing date: 16/05/2026
We are seeking a genuine people person with strong administration skills for the role of Reception Manager.
Primary Role Responsibilities
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Act as the main point of contact for VIP guests, ensuring personalised service and attention during their stay.
- Take charge of handling complex guest complaints and escalations, ensuring prompt resolution and exceeding guest expectations.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work collaboratively with other department managers to maintain clear communication and alignment on hotel operations.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
- Take full responsibility for overseeing the daily operations of the Reception team, ensuring tasks are completed to the highest standard and in line with company values.
- Manage Reception time recording, rota creation, and holiday planning to ensure optimal staffing levels and compliance with legal requirements.
- Take ownership of training and development initiatives for all Reception team members, ensuring consistent onboarding, progress tracking, and coaching.
Applicant Requirements
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
What We Offer
- Financial: Special discounts on stays and dining at any Dakota. Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor. Additional holiday day on the first anniversary of your employment. Meals on duty and uniforming.
- Wellbeing: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers. Support from our in-house Mental Health Champions. Family-friendly flexible working options. Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.
- Career Development: Accredited, certified compliance training given on employment. Access to a suite of external, certified resources via our Learning Management System. Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan. Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
Reception Manager in London employer: Dakota Hospitality Limited (Dakota Hotels)
Contact Detail:
Dakota Hospitality Limited (Dakota Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us unique. This will not only help you stand out in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice your people skills! As a Reception Manager, you'll be the face of Dakota. Role-play common guest interactions with friends or family to boost your confidence and communication skills.
✨Tip Number 4
Be ready to showcase your problem-solving abilities. Think of examples from your past experience where you handled guest complaints or tricky situations. We love candidates who can think on their feet!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're passionate about hospitality and what makes you a great fit for the Reception Manager role.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially in 4* and 5* hotels. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and responsibilities.
Research Dakota: Before you hit send, do a bit of homework on us! Show that you’ve researched Dakota and understand our brand values. Mentioning specific aspects of our culture or services can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dakota Hospitality Limited (Dakota Hotels)
✨Know Your Stuff
Before the interview, make sure you research Dakota Glasgow thoroughly. Understand their values, services, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your People Skills
As a Reception Manager, being a people person is key. Prepare examples of how you've successfully handled guest interactions, especially challenging situations. Highlight your ability to resolve complaints and create memorable experiences for guests.
✨Demonstrate Your Organisational Skills
Since the role involves managing reception operations and team schedules, be ready to discuss your experience with administration and prioritisation. Share specific instances where you effectively managed multiple tasks or improved processes in a previous role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Dakota is the right fit for you.