Events Coordinator in Leeds

Dakota Hotel based in Leeds city centre are seeking a hospitality professional with experience coordinating events for the role of an Events Coordinator.

CONTRACT AND PAY RATE

The role carries a permanent contract of a minimum of 40 hours per week working any 5 days out of 7 including occasional weekends and evenings. Earnings are £12.70 per hour, paid weekly equating to a minimum guaranteed gross annual salary of circa £26,500 (inclusive of the anticipated tronc payment).

PRIMARY ROLE RESPONSIBILITIES

• Deliver fantastic guest service as a reservationist and coordinator for event bookings.
• Provide a consistently excellent level of guest service in accordance with our service principles and values, ensuring that all guests receive special attention and recognition.
• Be responsible for capturing event enquiries, securing all enquiries with relevant contracts and deposits, delivering personalised show arounds, and being the point of contact for guests.
• Manage the reservations and events inbox with efficiency and attention to detail, prioritising enquiries to deliver prompt, professional responses while effectively managing own time and workload.
• Organise and coordinate events from start to finish before handing over event requirements to our operations team to deliver the experience, working closely to our F&B Manager and Head Chef to arrange all event requirements.
• Work closely with all other departments especially F&B, effectively communicating and handing over information from planning stages to delivery.
• Always work to upsell the entire Dakota experience, including our Bar and Restaurant, and additional services.
• As part of the designated sales activities, attend wedding fayres, host VIP events, and provide feedback into marketing collateral in relation to events sales needs.
• Create function sheets with all the events details on a weekly basis to present at the hotel weekly operations meeting.
• Work closely with the Front of House Team to give recognition to our repeat guests and to tailor the guest experience.
• Be hands‑on in completing the aspects of detailing for an event such as collating pre‑orders for private dinners over 10, creating name cards with guest’s menu choices and hand over to the operations team, and creating a table plans for our guests.
• Actively undertake Bar and Grill Assistant duties when not working on events, contributing on the floor to the delivery of a high‑quality Food and Beverage experience.

BENEFITS

• Special discounts on stays and dining at any Dakota.
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers.
• Support from our inhouse Mental Health Champions.
• Additional holiday day on the first anniversary of your employment.
• Family‑friendly flexible working options.
• Meals on duty and uniforming.
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor.
• Accredited, certified compliance training given on employment.
• Access to a suite of external, certified resources via our Learning Management System.
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships.

Full terms on our benefits can be found in our Handbook.

APPLICANT REQUIREMENTS

• A minimum of two years experience working in a hotel environment in roles including reception, reservations, or events. [required]
• A minimum of two years experience in a weddings and events coordination role, ideally in a 4* or 5* location/venue. [required]
• Strong organisation skills with the ability to prioritise and deliver exceptional service. [required]
• A sales approach to work and demonstrable experience in capturing new revenue. [required]
• A qualification in hospitality or events. [desired]
• An appreciation for the operational elements of delivering an event and the ability to communicate well with all relevant departments.
• Demonstrable sales experience and a track record of achieving revenue targets.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

Please send us your up to date CV. Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!