At a Glance
- Tasks: Lead the reservations team and ensure top-notch guest service.
- Company: Dakota Head Office in Manchester, known for its exceptional hospitality.
- Benefits: Professional development, discounts on stays, and mental health support.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Join a passionate team and enhance guest experiences while growing your career.
- Qualifications: Two years of hotel reservations experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Dakota Head Office in Manchester is seeking an experienced Assistant Central Reservations Manager to lead their reservations team. The ideal candidate will have a passion for guest service, strong problem-solving skills, and at least two years of experience in a hotel reservations role.
This position includes overseeing reservation activities, managing third-party supplier relationships, and ensuring accuracy in every booking. The role offers opportunities for professional development, discounts on stays, and mental health support.
Central Reservations Team Lead - Guest Experience & Revenue in Manchester employer: Dakota Head Office
At Dakota, we pride ourselves on fostering a vibrant work culture that prioritises guest experience and employee well-being. Located in the heart of Manchester, our Central Reservations Team Lead role offers not only competitive benefits such as discounts on stays and mental health support but also ample opportunities for professional growth within a dynamic team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Central Reservations Team Lead - Guest Experience & Revenue in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; demonstrate your passion for guest service and how your experience aligns with their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your problem-solving skills and how you've successfully managed reservations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Central Reservations Team Lead - Guest Experience & Revenue in Manchester
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've gone above and beyond to enhance the guest experience in your previous roles.
Highlight Your Problem-Solving Skills:We love a candidate who can think on their feet! In your application, mention situations where you've successfully tackled challenges or resolved issues in a reservations context. This will show us you're ready for the role.
Be Detail-Oriented:Accuracy is key in reservations! Make sure your application is free from typos and errors. Double-check your details and ensure everything is clear and concise, just like you would with a booking.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills and experience in a way that aligns perfectly with what we’re looking for!
How to prepare for a job interview at Dakota Head Office
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel reservations and guest service. Familiarise yourself with common booking systems and any specific software the company might use. This will show that you're not just passionate about the role but also ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in a reservations context. Think about times when you resolved booking issues or improved guest experiences. This will demonstrate your ability to handle the responsibilities of the Central Reservations Team Lead.
✨Understand the Company Culture
Research Dakota's values and mission. Knowing what they stand for will help you align your answers with their expectations. It’s also a great way to show your enthusiasm for being part of their team and contributing to their guest experience goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their approach to managing third-party supplier relationships or how they measure success in guest satisfaction. This shows that you're genuinely interested in the position and eager to contribute to their success.
