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- Tasks: Welcome guests, manage check-ins/outs, and ensure a seamless experience.
- Company: Join Dakota Hotels, a stylish and growing UK lifestyle brand.
- Benefits: Enjoy discounts, bonuses, meals on duty, and mental health support.
- Other info: Opportunities for training and internal promotions in a supportive environment.
- Why this job: Be part of a positive culture and develop your career in hospitality.
- Qualifications: Experience in hospitality, strong admin skills, and great communication.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Receptionist. To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. To have a comprehensive knowledge of the Front Office computer systems. Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable; however, full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- FINANCIAL: Special discounts on stays and dining at any Dakota, bonuses to recommend a friend to join our team, and every time you are mentioned on Trip Advisor, additional holiday day on the first anniversary of your employment, meals on duty and uniforming.
- WELLBEING: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers, support from our in-house Mental Health Champions, family-friendly flexible working options, participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- CAREER DEVELOPMENT: Accredited, certified compliance training given on employment, access to a suite of external, certified resources via our Learning Management System, supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan, opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS: Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasseries and upscale cocktail bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline. Dakota is synonymous with delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Hotel Receptionist in Glasgow employer: Dakota Glasgow
Contact Detail:
Dakota Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Glasgow
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you’ll be the face of Dakota. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be proactive! Think about how you can go above and beyond for guests. Prepare examples of how you’ve done this in past roles, so we can see your hands-on approach and genuine care for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, it shows you’re serious about joining Dakota and ready to embrace our culture of positivity and excellence.
We think you need these skills to ace Hotel Receptionist in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your genuine personality shine through! We want to see that you're a people person who can connect with guests and colleagues alike. Don't be afraid to share a bit about yourself and why you’re excited about joining our team at Dakota.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially if you've worked in 4* or 5* hotels. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements that align with what we’re looking for.
Research Dakota: Before you hit send, do a little homework on Dakota! Understanding our brand and values will not only help you tailor your application but also show us that you’re genuinely interested in being part of our team. Mentioning something specific about our culture or recent achievements can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows that you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Dakota Glasgow
✨Know Your Stuff About Dakota
Before the interview, make sure you’ve done your homework on Dakota Hotels. Familiarise yourself with their values, service principles, and recent achievements. This shows genuine interest and helps you connect your experience to their culture.
✨Show Off Your People Skills
As a Hotel Receptionist, being a people person is key. Prepare examples of how you've provided excellent guest service in the past. Think about specific situations where you went above and beyond to make a guest's experience special.
✨Demonstrate Your Admin Skills
Since strong administration skills are crucial for this role, be ready to discuss your experience with front office systems or similar software. If you have examples of how you’ve efficiently managed tasks or prioritised under pressure, share those!
✨Be Ready for Role-Play Scenarios
Interviews for hospitality roles often include role-play scenarios. Practice handling common situations like guest complaints or making reservations. This will help you feel more confident and showcase your hands-on approach to the role.