Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle guest requests with a smile.
- Company: Join Dakota Hotels, a stylish and growing lifestyle brand in the UK.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Why this job: Be part of a positive culture and make a real impact on guest experiences.
- Qualifications: 2+ years in hospitality, great communication skills, and a passion for service.
- Other info: Opportunities for career growth and development in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
PRIMARY ROLE RESPONSIBILITIES
- Carry out Reception duties including welcoming guests, checking in and out, handling ad-hoc requests, making reservations, light housekeeping tasks, and managing guest billing.
- Act as the main point of contact for VIP guests, ensuring personalised service and attention during their stay.
- Handle complex guest complaints and escalations, ensuring prompt resolution and exceeding guest expectations.
- Maintain comprehensive knowledge of Front Office computer systems.
- Work collaboratively with other department managers to ensure clear communication and alignment on hotel operations.
- Offer additional services to enhance the guest experience, such as making restaurant reservations and assisting with directions.
- Oversee daily operations of the Reception team, ensuring tasks are completed to the highest standard and in line with company values.
- Manage Reception time recording, rota creation, and holiday planning to ensure optimal staffing levels and compliance with legal requirements.
- Take ownership of training and development initiatives for all Reception team members, ensuring consistent onboarding, progress tracking, and coaching.
APPLICANT REQUIREMENTS
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present during peak times.
- Fully computer literate; knowledge of a property management system is desirable, but full training will be given.
- An enthusiastic individual who promotes a culture of positivity.
- Task-oriented with great pride in work and attention to detail.
- Flexible with shift patterns and available around the needs of the business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
- FINANCIAL: Special discounts on stays and dining, bonuses for recommending friends, additional holiday day on the first anniversary, meals on duty, and uniforming.
- WELLBEING: Access to Employee Assistance Program including free mental health support, video GP consultations, and family-friendly flexible working options.
- CAREER DEVELOPMENT: Accredited compliance training, access to external resources, supportive professional development culture, and opportunities for internal and external training courses.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand known for stylish hotels and upscale dining. We have expanded into prime city centre locations and are synonymous with delivering attentive guest service. We attract hard-working individuals passionate about high standards and have been recognised as one of the best employers in hospitality.
APPLY
Please send us your up-to-date CV.
Hotel Reception Manager in Glasgow employer: Dakota Glasgow
Contact Detail:
Dakota Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager in Glasgow
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 2
Practice your people skills! As a Hotel Reception Manager, you’ll be the face of Dakota. Role-play common guest scenarios with a friend to nail down how you’d handle everything from check-ins to complaints.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed teams or handled busy shifts in the past. We love candidates who can juggle tasks and keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about our culture or team dynamics. It shows you’re engaged and serious about joining us at Dakota.
We think you need these skills to ace Hotel Reception Manager in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Hotel Reception Manager role. Highlight your relevant experience in hospitality, especially in 4* and 5* hotels, and showcase any specific skills that match our requirements.
Research Dakota: Before you hit send, do a bit of homework on us! Understanding our brand and values will not only help you stand out but also show us that you’re genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Dakota Glasgow
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotels thoroughly. Understand their values, culture, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your People Skills
As a Hotel Reception Manager, you'll be the face of the hotel. Prepare examples of how you've handled guest interactions, especially challenging situations. Highlight your communication skills and ability to provide personalised service, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with managing reception duties, including scheduling and training staff. Share specific instances where you successfully prioritised tasks or improved team efficiency, as this will showcase your administrative capabilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in the reception department. This shows you're proactive and genuinely interested in contributing to their success.