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- Tasks: Lead the front of house team and ensure exceptional guest experiences.
- Company: Premium hospitality brand in Glasgow with a focus on quality service.
- Benefits: Competitive salary, mental health support, and development opportunities.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Experience in 4* or 5* hotels and strong administration skills.
- Other info: Permanent contract with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A premium hospitality brand in Glasgow seeks a skilled Receptionist to lead its front of house team. The role requires significant experience in a 4* or 5* hotel, a focus on exceptional guest service, and strong administration skills.
Responsibilities include:
- Managing daily reception tasks
- Training staff
- Ensuring a high level of guest satisfaction
This position offers a permanent contract with a competitive salary and benefits, including mental health support and development opportunities.
Front of House Lead | Guest Experience & Team Coach in Glasgow employer: Dakota Glasgow - Front of House
Contact Detail:
Dakota Glasgow - Front of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Lead | Guest Experience & Team Coach in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in 4* or 5* hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your experience and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Prepare for role-play scenarios! Many hospitality interviews include practical assessments. Brush up on your reception skills and think about how you'd handle tricky guest situations to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Front of House Lead | Guest Experience & Team Coach in Glasgow
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in 4* or 5* hotels. We want to see how you've excelled in guest service and administration roles, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills that align with leading a front of house team and how you can contribute to our premium brand.
Be Personable: Since this role is all about guest experience, let your personality shine through in your written application. We love seeing candidates who can connect with guests and create a welcoming atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Dakota Glasgow - Front of House
✨Know Your Guest Experience
Before the interview, brush up on the brand's values and what exceptional guest service means to them. Be ready to share specific examples from your past experiences in 4* or 5* hotels where you went above and beyond for guests.
✨Showcase Your Leadership Skills
As a Front of House Lead, you'll be managing a team. Prepare to discuss your leadership style and how you've successfully trained or mentored staff in previous roles. Think of a time when you resolved a conflict or improved team performance.
✨Highlight Your Administration Prowess
This role requires strong administration skills, so be prepared to talk about your experience with reception tasks and any relevant software you've used. Bring examples of how you've streamlined processes or improved efficiency in your previous positions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to guest satisfaction or how they support staff development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
