At a Glance
- Tasks: Provide top-notch customer service and support sales through effective communication.
- Company: Join Dakota Fluid Power, a leader in fluid power solutions.
- Benefits: Competitive pay, training opportunities, and a friendly team environment.
- Other info: Opportunity to learn about hydraulics and grow within the company.
- Why this job: Make a difference by helping customers and solving their problems every day.
- Qualifications: Strong communication skills and a passion for customer service.
Summary Of Responsibilities
The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers while also supporting DFP Sales through effective communication and excellent organization and time management skills.
Summary Of Responsibilities
The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers while also supporting DFP Sales through effective communication and excellent organization and time management skills.
Job Duties Include
- Responsible for assisting phone and walk-in customers, including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application. Answer all customer inquiries quickly and accurately in a positive manner.
- Assist service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.
- Internal know-how; demonstrate broad understanding of DFP’s customer service functions, processes and tools and their impact on other DFP departments.
- Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP (P21) system to interpret pricing structure and utilize support system. Interpret and ensure proper execution of standard operating procedures and policies.
- Manufacture hose assemblies, tubing, and other assemblies as needed.
- Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.
- Achieve productivity and sales goals.
- Multitask on multiple projects at once.
- Maintain clean organized work stations and showroom; replenish stock product as needed.
- Assist with mentoring and training of new hires in the same department.
- Attend product training and seminars if available.
- Possibly work Saturdays as part of a rotation schedule.
- Work with all departments to create a friendly, inviting and positive team environment.
- Other duties assigned by Management.
Skills/Qualifications
Exceptional Customer Service; Strong Communication Skills; Problem Solving; Listening and Phone Skills; Computer Proficiency; Multitasking; Basic Understanding of Hydraulics; Works Well Under Pressure; Goal Oriented; Dedication to Excellence.
The Company reserves the right to revise and alter this job description as needed.
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Service Technician in Lincoln employer: Dakota Fluid Power
At Dakota Fluid Power, we pride ourselves on fostering a dynamic work environment that prioritises exceptional customer service and teamwork. Our employees benefit from comprehensive training opportunities, a supportive culture that encourages professional growth, and the chance to work in a collaborative atmosphere where every team member's contribution is valued. Located in a vibrant community, we offer a unique blend of career advancement and a fulfilling work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
