Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and provide exceptional service in a vibrant hotel environment.
- Company: Join Dakota Hotels, a stylish and growing lifestyle brand known for its positive culture.
- Benefits: Enjoy discounts, bonuses, meals on duty, and access to mental health support.
- Other info: Opportunities for training and internal promotions in a supportive work environment.
- Why this job: Be part of a team that values genuine guest service and offers great career development.
- Qualifications: Experience in hospitality, strong admin skills, and a passion for people are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a genuine people person with strong administration skills for the role of Receptionist. To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. To have a comprehensive knowledge of the Front Office computer systems. Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels is strongly preferred.
- Great communicator and a genuine people person.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Fully computer literate. A knowledge of a property management system is desirable; however, full training will be given.
- An enthusiastic individual who will promote our culture of positivity.
- Be task-oriented with great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- FINANCIAL: Special discounts on stays and dining at any Dakota, bonuses to recommend a friend to join our team, and every time you are mentioned on Trip Advisor, additional holiday day on the first anniversary of your employment, meals on duty and uniforming.
- WELLBEING: Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers, support from our in-house Mental Health Champions, family-friendly flexible working options, participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing.
- CAREER DEVELOPMENT: Accredited, certified compliance training given on employment, access to a suite of external, certified resources via our Learning Management System, supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan, opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS: Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasseries and upscale cocktail bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline. Dakota is synonymous with delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Receptionist employer: Dakota Edinburgh
Contact Detail:
Dakota Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know Dakota! Research our brand, values, and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely wants to be part of our positive culture.
✨Tip Number 2
Practice your people skills! As a Receptionist, you’ll be the face of Dakota. Role-play with friends or family to nail down how you’d welcome guests and handle their requests with a smile. Confidence is key!
✨Tip Number 3
Be proactive! Think about how you can go above and beyond in your role. Prepare examples of how you’ve provided exceptional service in the past, and be ready to share them during your chat with us.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your personality and enthusiasm for the role. We want to see the real you!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When applying for the Receptionist role, let your genuine people skills shine through. We want to see your enthusiasm and how you connect with others, so don’t be shy about sharing your experiences in hospitality!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in 4* and 5* hotels. We love seeing candidates who understand our brand and can demonstrate their knowledge of our values and service principles.
Be Detail-Oriented: Attention to detail is key in this role! Double-check your application for any typos or errors, and ensure that all your information is accurate. A polished application reflects your pride in your work, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dakota Edinburgh
✨Know Your Stuff
Before the interview, make sure you research Dakota Hotels thoroughly. Understand their values, service principles, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Show Off Your People Skills
As a Receptionist, being a people person is key. During the interview, share specific examples of how you've provided excellent guest service in the past. Highlight any experiences where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate Your Admin Skills
Since strong administration skills are crucial for this role, be prepared to discuss your experience with front office systems and any relevant software. You might even want to mention how you prioritise tasks and manage your time effectively in a busy environment.
✨Be Flexible and Enthusiastic
Dakota values flexibility and a positive attitude. Make sure to express your willingness to work varied shifts and your enthusiasm for being part of a team that promotes a culture of positivity. Share how you can contribute to creating a great atmosphere for both guests and colleagues.