We are seeking a seeking a reliable and hard-working individual to join our team in the role of Reception Supervisor.
PRIMARY ROLE RESPONSIBILITIES
- Oversee daily operations during your shift, ensuring tasks are completed to a high standard.
- Delegate tasks based on workload and priorities, ensuring efficient completion.
- Handle complex guest queries or complaints, ensuring prompt resolution.
- Provide personalised attention to VIPs and repeat guests.
- Conduct pre-shift briefings to highlight key updates and priorities.
- Verify the accuracy of daily reports, including banking and reservation audits
- Lead by example, demonstrating professionalism and upholding Dakota Values in all interactions.
- Represent Reception at weekly Operations Meetings in the absence of the Reception Manager, discussing feedback and updates.
- Assist with stock takes and ordering when required.
- Ensure a structured and thorough handover at the end of each shift, using verbal updates, handover spreadsheets, and communication channels.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- Experience being a Reception Shift Leader.
- Experience working in 4* and 5* hotels are strongly preferred
- Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
- Great communicator and a genuine people person
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family-friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
APPLY
Please send us your up to date CV.
Reception Supervisor employer: Dakota Edinburgh
Dakota Hotels is an exceptional employer, offering a vibrant work culture that prioritises positivity and professional growth. With a commitment to employee wellbeing, including access to mental health support and flexible working options, Dakota fosters an environment where team members can thrive. The company also provides extensive training opportunities and a clear path for career advancement, making it an ideal place for passionate hospitality professionals to develop their skills and build a rewarding career.
