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For Companies At a Glance
- Tasks: Manage customer accounts, drive growth, and enhance product penetration through regular reviews.
- Company: Join Daisy, the UK's top independent telecom provider, supporting businesses with innovative solutions.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team in a company voted UK's no.1 Telecoms provider in 2023.
- Qualifications: Experience in telecoms or account management with strong communication skills required.
- Other info: Full-time role based in Glasgow with travel; uncapped commission structure available.
The predicted salary is between 28000 - 40000 £ per year.
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Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: Up to £40,000 plus £5,000 car allowance or company car
plus an uncapped commission structure
Location: Glasgow(travel required)
Working Hours: Monday – Friday 8:30/9:00 – 17:00/17:30
To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers – this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
- It is your responsibility to ensure you see your customer every 3 months for account reviews
- It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
- To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
- By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
- It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
- All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
- To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
- All quotes to customers must be provided within 48 hours of meeting SAT.
- Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
Managing your existing base – customer service responsibilities
- It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
- Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
- If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
Qualifications
- Telecoms or similar industry experience
- Experience in Account Management
- Clear understanding of the objectives of commercial businesses across multiple verticals
- An understanding of sales process
- Can demonstrate the sales process
- Can clearly articulate Daisy’s core vision/competencies and product portfolio
- Can demonstrate all Daisy’s core products into a commercial business at all senior levels
- Can set personal development objectives
- Utilises CRM systems to build pipeline and manage pipeline effectively
- Clear and articulate written and verbal communication
- Understanding of Daisy’s product portfolio and the benefits this provides our customers
- Customer centric attitude
- Can demonstrate that they can manage a base of existing customers with world class account management
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK\’s no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you\’re getting married
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
Referrals increase your chances of interviewing at Daisy by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Field Account Manager employer: Daisy
Contact Detail:
Daisy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Account Manager
✨Tip Number 1
Familiarise yourself with Daisy's product portfolio. Understanding the specifics of their offerings will not only help you in interviews but also enable you to demonstrate how you can effectively meet customer needs.
✨Tip Number 2
Network within the telecommunications industry. Attend relevant events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle account management challenges, such as increasing product penetration or managing customer service issues, and be ready to discuss these in your interview.
✨Tip Number 4
Showcase your customer-centric attitude. Be prepared to share examples from your past experiences where you successfully improved customer satisfaction or resolved issues, as this aligns perfectly with Daisy's values.
We think you need these skills to ace Field Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the telecoms industry. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Daisy's products and services. Explain how your skills can help achieve their goals, particularly in driving net growth and improving customer experience.
Showcase Your Sales Process Knowledge: In your application, provide examples of how you've successfully managed sales processes in previous roles. Highlight your ability to articulate product benefits and engage with customers effectively.
Highlight Customer-Centric Attitude: Demonstrate your customer-centric approach by sharing specific instances where you've improved customer satisfaction or resolved issues. This will show that you align with Daisy's values.
How to prepare for a job interview at Daisy
✨Know the Product Portfolio
Familiarise yourself with Daisy's product offerings. Understanding how each product can benefit customers will help you articulate their value during the interview.
✨Demonstrate Account Management Skills
Be prepared to discuss your experience in account management. Highlight specific examples where you've successfully managed customer relationships and driven growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to address customer needs or resolve issues, and be ready to explain your approach.
✨Showcase Your Sales Process Knowledge
Understand the sales process thoroughly. Be ready to discuss how you identify opportunities, qualify leads, and close deals, as this role heavily relies on effective sales strategies.
