Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accounts, drive growth, and enhance customer experience through regular visits and effective communication.
- Company: Join the UK's top independent provider of voice and connectivity services, supporting businesses nationwide.
- Benefits: Enjoy 25 days holiday, professional development support, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team with uncapped commission and opportunities for personal growth.
- Qualifications: Experience in telecoms or account management, strong communication skills, and a customer-centric attitude required.
- Other info: Work from Glasgow with travel; enjoy a car allowance or company car.
The predicted salary is between 24000 - 40000 £ per year.
Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems, and cloud services to keep Britain working. We are constantly growing our teams, product offerings, and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: Up to £40,000 plus £5,000 car allowance or company car plus an uncapped commission structure
Location: Glasgow (travel required)
Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30
To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing customer base through improved customer experience, effective pipeline management, and recording all data in Daisy CRM.
Responsibilities
- Ensure customer visits every 3 months for account reviews.
- Increase product penetration across existing customers via high product knowledge.
- Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
- Identify customer needs for new/additional products/services through effective questioning and engage specialists as needed.
- Input meeting information into Daisy Central within 24 hours and follow up with actions sent to customers.
- Complete all quotes through Daisy Central or provided templates within 48 hours of meetings.
- Maintain high level of product knowledge to spot improvement opportunities for customers.
- Work closely with support and specialist teams to provide excellent service and recommendations.
Customer Service Responsibilities
- Raise cases with customer service for issues and ensure details are provided.
- Follow up after case closure to ensure customer satisfaction.
- Flag unresolved or at-risk customers to management for appropriate action.
Qualifications
- Experience in Telecoms or similar industry.
- Experience in Account Management.
- Understanding of commercial objectives across multiple verticals.
- Knowledge of sales processes and ability to demonstrate them.
- Ability to articulate Daisy’s vision, product portfolio, and core products at all senior levels.
- Ability to set personal development objectives.
- Experience using CRM systems to build and manage pipelines.
- Excellent written and verbal communication skills.
- Customer-centric attitude.
- Proven ability to manage a customer base with world-class account management.
Additional Information
Benefits of working at Daisy include:
- 25 days holidays plus bank holidays, with an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral bonus.
- Support for professional development.
- Eye care vouchers and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Discounts at over 1,200 retailers.
- Additional day off for your birthday or wedding.
Field Account Manager employer: Daisy
Contact Detail:
Daisy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Account Manager
✨Tip Number 1
Familiarise yourself with the telecoms industry and our product offerings. Understanding the latest trends and technologies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in the field. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Think about how you would handle customer account reviews or manage a pipeline effectively, as these are key responsibilities of the Field Account Manager.
✨Tip Number 4
Showcase your customer-centric attitude by preparing examples of how you've successfully managed client relationships in the past. This will highlight your ability to meet the needs of our customers and drive growth.
We think you need these skills to ace Field Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the telecoms industry. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's vision and how your skills align with their needs. Mention specific achievements in previous roles that relate to driving growth and improving customer experience.
Showcase Your Product Knowledge: In your application, emphasise your knowledge of telecom products and services. This will show that you can effectively engage with customers and identify their needs, which is crucial for the Field Account Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Daisy
✨Know Your Product Inside Out
As a Field Account Manager, having a deep understanding of the company's product portfolio is crucial. Be prepared to discuss how each product can benefit potential clients and how you can leverage this knowledge to increase product penetration.
✨Prepare for Customer Needs
Before the interview, think about the types of questions you might ask to identify customer needs. This will demonstrate your ability to engage with clients effectively and show that you understand the importance of tailoring solutions to meet their specific requirements.
✨Showcase Your CRM Skills
Since experience with CRM systems is essential for this role, be ready to discuss your previous experiences using such tools. Highlight how you've managed pipelines and maintained customer relationships through effective data management.
✨Demonstrate a Customer-Centric Attitude
During the interview, emphasise your commitment to customer satisfaction. Share examples of how you've gone above and beyond to resolve issues or improve customer experiences, as this aligns perfectly with the company's values.
