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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve issues efficiently.
- Company: Join the UK's top independent telecom provider, supporting businesses nationwide.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team in a company voted UK's no.1 Telecoms company.
- Qualifications: Must be adaptable, have strong communication skills, and be proficient in Microsoft packages.
- Other info: Full-time role based in Nelson with opportunities for growth and development.
The predicted salary is between 19800 - 26700 £ per year.
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition.
Salary: £23,809.50
Location: Nelson
Working Hours: 8:30/9:00-5:00/5:30 (37.5 hours)
Responsibilities:
- To provide a right first-time level of service ensuring the customer expectations are met.
- To identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to specialist sales teams.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
- Increase customer loyalty and reduce churn working in synergy with other departments.
- To build and maintain good working relationships with both internal and external customers.
- Establishing and building rapport with customers, providing accurate and timely information to instil customer confidence.
- To deliver against the key business objectives, business service level agreements and individual key performance indicators.
- Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact.
- Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
Qualifications:
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills.
- Can do attitude with a flexible approach to work.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills - both verbal and written.
- Problem analysis/solving.
- Attention to detail.
Benefits:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
Customer Service Executive employer: Daisy
Contact Detail:
Daisy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially the services offered by StudySmarter. Understanding the products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role requires a controlled telephone manner, consider role-playing scenarios with friends or family to build confidence in handling customer queries and escalations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your capability to take ownership and follow through to resolution, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as problem-solving, communication, and your ability to work in a fast-paced environment, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to the company's goals.
Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft packages and any experience you have with data analysis. These skills are essential for the Customer Service Executive role.
Showcase Your Teamwork: Demonstrate your ability to build relationships with both internal and external customers. Provide examples of how you've collaborated with others to achieve common goals, as teamwork is vital in this position.
How to prepare for a job interview at Daisy
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent developments. This will not only help you understand their culture but also allow you to tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate your ability to handle customer queries and escalations effectively during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate a Can-Do Attitude
Employers look for candidates who can adapt to challenges and maintain a positive outlook. During the interview, express your willingness to learn and grow within the role, and share instances where you’ve gone above and beyond to meet customer needs.
