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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for broadband and phone services.
- Company: Join the UK's leading independent provider of voice and connectivity services.
- Benefits: Enjoy 25 days holiday, professional development support, and discounts at over 1,200 retailers.
- Why this job: Be part of a vibrant team with opportunities to grow and make an impact.
- Qualifications: 1+ years in tech support preferred, but passion and problem-solving skills are key.
- Other info: Extra day off for your birthday and a £500 referral bonus!
The predicted salary is between 23809 - 23809 £ per year.
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working. We are constantly expanding our teams, product offerings, and customer base by working closely with major networks and suppliers, as well as through acquisitions. There are always new opportunities to support UK businesses.
This role is with one of Daisy Communications' brands - XLN for Small Business.
Salary: £23,809.50 per annum
Location: Sheffield
Working Hours: Monday to Friday, 8:30 – 18:30; 1 in 3 Saturdays, 9:00 – 17:00 (37.5 hours)
Key Responsibilities:
- Provide exceptional customer service, going above and beyond for customers.
- Upsell products and services effectively.
- Explain complex information in an understandable way.
- Basic understanding of how telephone and broadband services work.
- Configure and support routers.
- Knowledge of wired and wireless technologies.
- Understand IP networks, basic routing, and their role in broadband delivery.
Qualifications:
- Ideally 1+ years of experience handling technical issues, but passion and confidence in managing technical problems are most important.
- Enjoy working in a fun, social, vibrant team environment.
- Logical problem solver, flexible in resolving customer issues.
- Understanding of ADSL, Fibre, home networking, and related broadband technologies.
- Excellent interpersonal skills and empathy for customers.
Additional Information:
Our ethos: the more you put in, the more you get out. We are proud to have received a 2-Star accreditation by the Sunday Times Best Companies and to be voted the UK's No.1 Telecoms Company in 2023.
Benefits include:
- 25 days holiday plus bank holidays, plus an additional day for each year of service up to 30 days
- £500 referral bonus
- Support for professional development
- Eye care vouchers and discounted Medicash membership
- Sim deals for you and your family/friends
- Discounts at over 1,200 retailers
- Extra day off on your birthday or wedding day
Broadband Technical Support employer: Daisy
Contact Detail:
Daisy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadband Technical Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as ADSL, Fibre, and home networking. Being able to discuss these topics confidently during your interview will show your genuine interest and understanding of the role.
✨Tip Number 2
Practice explaining complex technical concepts in simple terms. This is crucial for a role that involves customer service, so try to find examples from your past experience where you successfully communicated technical information to non-technical individuals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for common technical issues that customers might face. Think of scenarios where you had to troubleshoot problems and be ready to share these experiences during your interview.
✨Tip Number 4
Show your enthusiasm for working in a team environment. Since the role emphasises a fun and vibrant team culture, be prepared to discuss how you contribute positively to team dynamics and how you enjoy collaborating with others.
We think you need these skills to ace Broadband Technical Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Broadband Technical Support position. Familiarise yourself with the key skills mentioned in the job description, such as customer service, technical problem-solving, and knowledge of broadband technologies.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles where you provided technical support or customer service, and include specific examples of how you resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your understanding of broadband services and your ability to explain complex information clearly. Use this opportunity to express why you want to work for Daisy Communications and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Daisy
✨Show Your Customer Service Skills
Since the role involves providing exceptional customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your interpersonal skills and empathy.
✨Demonstrate Technical Knowledge
Brush up on your understanding of broadband technologies, including ADSL, Fibre, and home networking. Be ready to explain complex technical concepts in simple terms, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to demonstrate your logical problem-solving abilities. Think about how you would approach common technical issues and communicate your thought process clearly.
✨Express Your Passion for Technology
Even if you don't have extensive experience, convey your enthusiasm for technology and willingness to learn. Companies value candidates who are eager to grow and adapt, especially in a fast-paced environment like telecommunications.
