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- Tasks: Provide onsite IT support and resolve user issues at customer sites.
- Company: Join the UK's leading independent provider of voice and connectivity services.
- Benefits: Enjoy 25 days holiday, professional development, and exclusive discounts.
- Why this job: Be part of a growing team making a real difference in UK businesses.
- Qualifications: Good knowledge of PC hardware, software, and Microsoft systems required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 26000 - 36400 £ per year.
Overview: Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.
Job Details:
- Salary: £26,000 per annum
- Location: Cheadle
- Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
Responsibilities:
- Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
- Liaising with Projects Team installing network infrastructure at customer sites.
- Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
- Act as the initial point of contact in the resolution of user IT issues.
- Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
- Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
- Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications:
- Good PC/ Laptop hardware and Software knowledge.
- Good fault-finding skills.
- Good Knowledge of Microsoft desktop operating systems and productivity suite.
- Knowledge of Server operating systems.
- Knowledge of Active Directory.
- Knowledge of Microsoft 365 Administration.
- Basic networking knowledge.
- A knowledge of the following would be an advantage:
- Office 365 Fundamentals and/or Azure fundamentals.
- Hyper V.
- CRMs.
- Backup and recovery technologies.
- AV Software.
Benefits:
- 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
- An extra day off on your birthday or if you're getting married.
- £500 referral bonus – bring great people, get rewarded!
- Professional development – training and support to help you grow.
- Eye care vouchers and discount Medicash membership for healthcare savings.
- Sim deals for you and your family/friends.
- Exclusive discounts and savings at over 1,200 retailers.
Onsite IT Support Engineer in Stockport employer: Daisy GroupTM
Contact Detail:
Daisy GroupTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer in Stockport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT support. You never know who you might bump into – it could be your future boss or a colleague who can give you the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you have a chance, create a portfolio or a personal project that showcases your IT troubleshooting abilities. This can really set you apart from other candidates when you're chatting with potential employers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm for the role and keep you fresh in their minds. Plus, it gives you a chance to ask any questions about the position.
✨Tip Number 4
Use our website to apply! We’ve got loads of exciting opportunities waiting for you. Applying directly through us not only makes it easier but also shows you’re keen on being part of our team. Let’s get you that job!
We think you need these skills to ace Onsite IT Support Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite IT Support Engineer role. Highlight your relevant experience with PC and laptop hardware, software knowledge, and any fault-finding skills you have. We want to see how your background fits with what we do!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining us at StudySmarter and how your skills can help support UK businesses. Keep it friendly and professional – we love a good personality!
Show Off Your Skills: In your application, don’t forget to mention your knowledge of Microsoft desktop operating systems, Active Directory, and any networking skills. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Daisy GroupTM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC and laptop hardware, Microsoft operating systems, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s services and recent projects. Understanding their role in the UK connectivity landscape will help you tailor your answers and demonstrate your enthusiasm for the position. Mentioning specific projects or technologies they use can really impress the interviewers.
✨Practice Your Communication Skills
As an onsite IT Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. Role-playing common support scenarios with a friend can help you feel more confident during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of issues you might encounter, and opportunities for professional development. This shows that you're genuinely interested in the role and eager to contribute to the team.
