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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our Business Partners in growing their customer base.
- Company: Join the UK's leading independent provider of voice and connectivity services.
- Benefits: 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team making a real impact in the telecoms industry.
- Qualifications: Strong communication skills and a can-do attitude in a fast-paced environment.
- Other info: Enjoy excellent career growth opportunities and a supportive work culture.
The predicted salary is between 19000 - 27000 £ per year.
Company Description: Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition.
Job Description:
Salary: £23,809.50
Location: Nelson
Monday to Friday 8:30/9:00 - 17:00/17:30
Key Responsibilities:
- To provide a right first-time level of service ensuring the customer expectations are met.
- To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
- To work closely with our Business Partners, fully supporting them with their customer base.
- Identify and elevate any process issues and offer suggestions/ideas for suitable resolutions.
- To build and maintain good working relationships with both internal and external customers.
- Establish rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
- To deliver against the key business objectives, business service level agreements and individual key performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
- To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.
Qualifications:
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
- Can do attitude with a flexible approach to work.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills - both verbal and written.
- Problem analysis/solving.
- Attention to detail.
Additional Information:
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Benefits:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
Customer Service Executive - Partner Business in Nelson employer: Daisy GroupTM
Contact Detail:
Daisy GroupTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Partner Business in Nelson
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Daisy.
We think you need these skills to ace Customer Service Executive - Partner Business in Nelson
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through.
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for a 'can do' attitude, so show us how you take ownership of issues and follow them through to resolution.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Daisy GroupTM
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, you'll need to demonstrate your ability to handle customer queries and build relationships. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with an unhappy customer or identifying process improvements. Think of relevant scenarios beforehand and outline your thought process and actions clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, growth opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
