We're looking for a proactive, collaborative IT Support Engineer to join our Internal IT Team in Solihull.
You'll be the trusted technology partner for our teams, ensuring they have the technical support they need to do their best work. If you thrive on problem-solving, enjoy helping colleagues overcome technical challenges, and want to work in a fast-paced, supportive environment, this role could be ideal for you.
Key Responsibilities
- Provide second line technical support via phone, email, and in-person, responding promptly to service desk tickets
- Diagnose and resolve hardware and software issues for Windows and macOS environments
- Manage and maintain user devices, laptops, mobile devices, and peripherals across the organisation
- Set up, configure, and support new equipment; onboard new users and configure their access
- Administer user accounts, permissions, and access controls in Active Directory, Microsoft 365, Exchange Online, Teams, and SharePoint
- Perform regular system maintenance, apply patches, and manage software updates
- Ensure compliance with IT security policies, procedures, and best practices
- Escalate complex issues appropriately to senior team members or external vendors
- Document issues, resolutions, and improvements in knowledge management systems
- Collaborate with the wider IT team to improve processes and user experience
Customer-focused mindset
you see IT support as a service and take pride in colleague satisfaction
Problem-solver
you approach issues methodically and aren't afraid to dig deeper or ask for help
Team player
you collaborate well with colleagues and elevate appropriately
Organised and reliable
you manage your workload effectively and follow through on commitments
Learner
you stay curious about technology and are eager to develop new skills
Security-conscious
you understand the importance of information security and compliance
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IT Support Engineer in Shirley employer: Daisy Group
At O2 Business, formerly Daisy, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and support, ensuring our employees thrive in their careers. With a strong commitment to professional development, we offer numerous growth opportunities alongside a comprehensive benefits package, including enhanced annual leave and unique perks like a birthday day off. Join us in our mission to Keep Britain Working, where your contributions are valued and recognised in a dynamic and rewarding environment.
