At a Glance
- Tasks: Provide top-notch customer service and support our Business Partners.
- Company: Join Daisy Group, the UK's leading independent telecom provider.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Must be adaptable, have strong communication skills, and be proficient in Microsoft packages.
The predicted salary is between 19300 - 25100 £ per year.
Customer Service Executive - Partner Business
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Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £22,308
Location: Nelson
Monday to Friday 8:30/9:00 - 17:00/17:30
Key Responsibilities:
- To provide a right first-time level of service ensuring the customer expectations are met.
- To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
- To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers,
- establishing and building strong relationships with other departments.
- Establishing and building rapport with customers, providing accurate and timely information to instil
- customer confidence in our ability to deliver an exceptional level of service.
- To deliver against the key business objectives, business service level agreements and individual key
- performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every
- customer contact, with relevant documents attached where necessary.
- To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
- Can do attitude with a flexible approach to work.
- To build and maintain good working relationships with both internal and external customers.
- Be able to demonstrate a logical thought process, meeting customer demands and expectations.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism
- Excellent communication skills - both verbal and written
- Problem analysis/solving.
- Attention to detail.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK\'s no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you\'re getting married
Seniority level
Seniority level
Executive
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Telecommunications
Referrals increase your chances of interviewing at Daisy Group by 2x
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#J-18808-LjbffrCustomer Service Executive - Partner Business in Nelson employer: Daisy Group
Daisy Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With generous benefits such as 25 days of holiday plus bank holidays, professional development opportunities, and a supportive environment, employees are encouraged to thrive both personally and professionally in the heart of Nelson. Join us to be part of a leading telecommunications provider that values your contributions and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Partner Business in Nelson
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive - Partner Business in Nelson
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Group:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Group!
How to prepare for a job interview at Daisy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
