At a Glance
- Tasks: Provide top-notch customer service and support our Business Partners.
- Company: Join Daisy Group, the UK's leading independent telecom provider.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Must be adaptable, have strong communication skills, and be proficient in Microsoft packages.
The predicted salary is between 19300 - 25100 € per year.
Customer Service Executive - Partner Business
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Customer Service Executive - Partner Business
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Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £22,308
Location: Nelson
Monday to Friday 8:30/9:00 - 17:00/17:30
Key Responsibilities:
- To provide a right first-time level of service ensuring the customer expectations are met.
- To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
- To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers,
- establishing and building strong relationships with other departments.
- Establishing and building rapport with customers, providing accurate and timely information to instil
- customer confidence in our ability to deliver an exceptional level of service.
- To deliver against the key business objectives, business service level agreements and individual key
- performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every
- customer contact, with relevant documents attached where necessary.
- To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
- Can do attitude with a flexible approach to work.
- To build and maintain good working relationships with both internal and external customers.
- Be able to demonstrate a logical thought process, meeting customer demands and expectations.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism
- Excellent communication skills - both verbal and written
- Problem analysis/solving.
- Attention to detail.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK\'s no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you\'re getting married
Seniority level
Seniority level
Executive
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Telecommunications
Referrals increase your chances of interviewing at Daisy Group by 2x
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#J-18808-LjbffrCustomer Service Executive - Partner Business in Nelson employer: Daisy Group
Daisy Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With generous benefits such as 25 days of holiday plus bank holidays, professional development opportunities, and a supportive environment, employees are encouraged to thrive both personally and professionally in the heart of Nelson. Join us to be part of a leading telecommunications provider that values your contributions and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Partner Business in Nelson
✨Tip Number 1
Familiarise yourself with Daisy Group's services and values. Understanding their offerings in voice, connectivity, and cloud services will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a controlled telephone manner, consider role-playing scenarios with friends or family to build confidence and refine your approach.
✨Tip Number 3
Network with current or former employees of Daisy Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare examples of how you've successfully handled customer queries or resolved issues in previous roles. Being able to share specific experiences will showcase your problem-solving skills and ability to meet customer expectations.
We think you need these skills to ace Customer Service Executive - Partner Business in Nelson
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as problem-solving and communication skills. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the Customer Service Executive position and express your understanding of Daisy Group's values.
Showcase Relevant Skills:In your application, emphasise your ability to work in a fast-paced environment and your proficiency with Microsoft packages. Provide examples of how you've successfully managed customer queries or resolved issues in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Daisy Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive at Daisy Group. Familiarise yourself with their services and how they support UK businesses. This will help you tailor your answers to show that you're a great fit for the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. During the interview, demonstrate your verbal and written communication skills. Be clear and concise in your responses, and don't hesitate to ask for clarification if you need it.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Relationship Building
Daisy Group values strong relationships with both internal and external customers. Be prepared to discuss how you've built rapport in previous roles and how you can contribute to a positive team environment. Highlight any experience working collaboratively with others to achieve common goals.
