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For Companies At a Glance
- Tasks: Provide top-notch customer service and support our Business Partners.
- Company: Join Daisy Group, the UK's leading independent telecom provider.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team that values your input and growth.
- Qualifications: Fast-paced environment experience and strong communication skills are essential.
- Other info: Earn a £500 referral bonus and enjoy an extra day off for your birthday!
The predicted salary is between 19300 - 25000 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £23,809.50
Location: Nelson
Monday to Friday 8:30/9:00 – 17:00/17:30
Key Responsibilities
- To provide a right first-time level of service ensuring the customer expectations are met.
- To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
- To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner.
- Identify and elevate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers.
- Establish and build strong relationships with other departments.
- Establish rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
- To deliver against the key business objectives, business service level agreements and individual key performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
- To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.
Qualifications
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
- Can do attitude with a flexible approach to work.
- To build and maintain good working relationships with both internal and external customers.
- Be able to demonstrate a logical thought process, meeting customer demands and expectations.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills – both verbal and written.
- Problem analysis/solving.
- Attention to detail.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK\’s no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
Benefits
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you\’re getting married
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Customer Service Executive - Partner Business employer: Daisy Group
Contact Detail:
Daisy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Partner Business
✨Tip Number 1
Familiarise yourself with Daisy Group's services and values. Understanding their approach to customer service and how they support their partners will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires an assertive and controlled telephone manner, consider role-playing scenarios with friends or family to build confidence in handling customer queries and objections.
✨Tip Number 3
Network with current or former employees of Daisy Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples from your past experiences where you've successfully resolved customer issues. This will show your ability to take ownership and follow through to conclusion, which is crucial for this role.
We think you need these skills to ace Customer Service Executive - Partner Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as problem-solving and communication skills. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the Customer Service Executive position and express your understanding of Daisy Group's values.
Showcase Relevant Skills: In your application, emphasise your ability to work in a fast-paced environment and your proficiency with Microsoft packages. Provide examples of how you've successfully managed customer queries or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Daisy Group
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to provide excellent service is crucial. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your problem-solving skills and ability to build rapport.
✨Understand the Company and Its Values
Research Daisy Group and understand their ethos and services. Being able to articulate why you want to work for them and how you align with their values will show your genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, working under pressure, and your experience with Microsoft packages. Practising your responses will help you feel more confident during the interview.
✨Demonstrate a Can-Do Attitude
Daisy Group values a flexible approach to work. Be ready to discuss times when you've gone above and beyond to meet customer needs or adapt to changing situations, showcasing your proactive mindset.
